Customer Service Data Entry

Silpa Udayananda 437-***-****

Mentor Boulevard, North York, Ontario - M2H2N1

*****.**********@*****.***

OBJECTIVE

Looking for a part-time position that will help to enable myself to use my strong communication and inter personal skills, customer support skills, besides pursuing college.

EDUCATION

Currently pursuing diploma in International Business (May2019-Dec2020) at Seneca College of Applied Arts and Technology, Toronto, Canada.

Bachelor’s degree - Bachelors of Technology (Electronics & Communication Engineering) at Jawaharlal Nehru Technology University, Hyderabad, India.

PROFILE OF SKILLS

Possess very good oral and written communication skills.

Have admirable customer service orientation.

Admirable team work skills obtained through continuous interactions in fast-paced, high demanding environments.

Associate easily and effectively with different levels of management and teams, to prioritize activities and achieve the desired results.

Adhering in contribution towards organizations' benefits.

Taking initiatives and work with detail.

Prioritizing in a multi-task environment.

Ability to understand client/customer needs.

Ability to effectively solve customer concerns on day-to-day basis.

Willingness to learn and improve by working independently and within the team.

Working dedicatedly in a team-oriented environment while respecting coworkers.

Providing appropriate status updates to the stakeholders.

Excellent time management skills.

Good at mathematical operations.

Fluent in English, Hindi, Telugu, Tamil, Kannada languages.

TECHNICAL SKILLS

Very good hands on - working knowledge with MS Office - Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Outlook and Microsoft Power Point presentation software.

SQL database – Efficient in writing queries.

Proficient in using Microsoft Windows Operating Systems and strong internet search skills.

Efficient in data entry.

PROFESSIONAL EXPERIENCE

Call Center Representative

Vodafone India

Establishing connect with new and existing customers to promote new packages or services as per the customer needs and increase the company’s sales.

Ensuring customer satisfaction at all times, seeking feedback and taking necessary steps to solve issues faced by customers if any.

VOLUNTEERING ACTIVITIES

Participated in various Corporate Social Responsibility(CSR) events like visiting old age homes, orphanages and helping the people.

Visited government schools and spent time with students, motivating them to aim high and work towards it.

Organized numerous events at college and work place.

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