Desktop Support Help Desk
Resume:
ALEXANDER DAVIS
**** * ******** ** ******* Ca · 714-***-****
***.****@*****.***
Continuing to strive for excellence and growth in the ever-evolving industry of Information technology Utilizing current skill’s and ability’s plus continually seeking knowledge and personal growth EXPERIENCE
JUNE 2014-PRESENT
INFORMATION TECHNOLOGY TECHNICIAN, UCA GENERAL INSURANCE responsible for maintaining the integrity of all computer workstations, servers, networks and associated software within the office building.
• Assist personnel with installation, configuration and ongoing usability of system hardware and software
• Offer daily operations and systems support to personnel
• Verify functionality of hardware and software components
• Troubleshoot hardware and software issues in person, remotely and via phone
• Assist employees with computer problems and answer their questions
• Conduct daily network backup operation
• Ability to meet deadlines and manage stress effectively in high-pressure situations
• Server systems, server network and domain maintenance, control (active directory) NOVEMBER 2012 – MARCH 2014
INFORMATION TECHNOLOGY TECHNICIAN ASSISTANT, 29PRIME SEO Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment EDUCATION
2000-2014
GENERAL EDUCATION DIPLOMA, FULLERTON UNION HIGH
FALL 2019
COMPUTER INFO SYSTEMS, FULLERTON COMMUNITY COLLAGE Registered student for fall semester 2019
SKILLS
• Ability to meet deadlines and manage stress
effectively in high-pressure situations
• Excellent communication ability
• Effective on the job learning and growth
2
• Excellent diagnostic and problem-solving skills
• Good knowledge of internet security and data privacy principles
• Proven experience as IT Technician or relevant
position
REFERENCES
• Frank Stipati President of UCA General insurance services 714-***-**** EX 1104
• Dustin Lillard Chairperson at J.J.J. WD Holdings LLC 949-***-****
• Lori Carlberg HR Rep
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