Information Technology, troubleshooting, networking

Thomas Newton

*** ******** *****

Dublin, GA ****1

Cell 478-***-****

*************@*****.***

Computer Science Graduate and Current IT Student

Work History:

Computer Solutions Dublin, GA Jan 2019 – Present

IT Technician

Systems installation and network cabling throughout Southeastern United States

Much driving out of state sometimes in unfavorable conditions

Run cables (CAT5e or CAT6) in bulk through the ceiling of each building to drop them through appropriate ports

Terminate cables after they are dropped through ports

Test connection of each port to check for circuit shorts and/or cross-talk

ASM Research Enterprise Service Desk, Dublin, GA Aug 2017 – March 2018

Tier 1 Service Desk Technician

Provide services for Veterans Affairs employees to aid them in caring for their patients.

Take thirty to fifty calls a day on to assist in account credential changes, troubleshooting, etc.

Create helpdesk tickets for every employee who needed assistance for record-keeping.

Follow specific procedures when handling VA employees' accounts, personal information, etc.

Middle GA State Univ. Environmental Health and Safety, Cochran, GA Aug 2015 – May 2016

Environmental Health and Safety Assistant

Perform periodic inspections of campus labs and any other facility that could potentially contain hazardous material

Use multiple databases to monitor inventory of substances and documents for those substances (e.g. Safety Data Sheets)

Request replacements for any missing substances or documents for their proper destinations

Update safety documents that pertain to Environmental Health and Safety for display on the institution’s website

Middle Georgia State IT Helpdesk, Cochran, GA May 2015 – Aug 2015

Helpdesk Clerk

Assist with students’ email accounts and SWORDS accounts either by phone or in person

Manually reset students’ passwords if necessary

Give students access to certain buildings on campus via ID cards

Occasionally maintain technological devices on campus

Middle Georgia State College Bookstore, Cochran, GA January 2014

Temporary Associate

Helped customers and students locate books

Handled transactions at cash register

Stocked shelves and kept them neat

Conduced weekly inventory

Education and Academic Projects:

Middle Georgia State College, Cochran, GA August 2013 – Present

A.S in Computer Science (May 2015)

Projects:

oCreated webpage order form in Javascript and PHP that customers could use; customer information was then imported into MySQL database

oHas had classes in Web programming

Overall strengths in C++, Java, basic command line programming

Attributes:

Type 65 WPM, proficient with Microsoft Office

Studied Java and C++ programming

Class experience in HTML5 Web Development

Class experience in Javascript, PHP and MySQL

Reliable, very quick learner, punctual, courteous and well-spoken

Contact this candidate