TIFFANY L MANN*

**** ********** ******

Williamsburg, Virginia

23188

Tel: 609-***-**** / Email: ac9640@r.postjobfree.com

PROFESSIONAL SUMMARY

An ambitious, results-driven, and methodical Collections Specialist with 9+ years hands on experience in tracking delinquent accounts to ensure timely delivery of payments. Documented success in reaching out to customers to provide them with information about outstanding payments. An extremely strong and effective communicator who deals professionally with both clients and co-workers in a polite and respectful manner. Adept at listening to customers and providing adequate solutions to their problems. Consistently resolves the disposition of high risk accounts to arrive at agreeable plans for liquidation of account balances.

Key Skills

Balance Tracking

Account Adjustments

Reconciliations

Debt Write-offs Initiation

Discrepancy Resolution

Credit Memos Processing

Follow-up

Collection Process Acceleration

Shutdown Reports Development

Collection Protocols

Short Payment Management

Payments Tracking

PROFESSIONAL EXPERIENCE

Retail Bank December 2017 – December 2018

Woodforest National Bank, Williamsburg, VA (full-time)

Provided frontline support and service to current and potential customers to meet banking needs

Offered marketing and cross-sold bank products and services

Administered financial education and literacy classes

Processed Vault Teller, ATM Teller, and Night Depository Transactions

Answered inbound/outbound customer service calls

Performed Branch Operations and teller functions in a non-traditional retail environment

Executed Branch opening and closing procedures

Researched and resolved account issues including issuing credits and submitting account disputes

Child and Youth Program Assistant May 2017 – September 2017

Cannon Air Force Base Child Development Center, Cannon Air Force Base, NM (full-time)

Provided care for infants, pretoddlers, toddlers and pre-school children

Scheduled daily indoor/outdoor activities for children

Developed training modules/child observation plans

Child and Youth Program Assistant April 2014 – October 2016

Fort Wainwright Child Development Center I, Fort Wainwright AK (full-time)

Provided care for infants, pretoddlers, toddlers and pre-school children

Scheduled daily indoor/outdoor activities for children

Developed training modules/child observation plans

Loyalty Specialist January 2013 – October 2013

Comcast, Colorado Springs, CO (full-time)

Specialized in customer retention efforts (disconnects/downgrades)

Answered inbound/outbound service calls

Provided customer education on benefits of services and products

Reviewed and resolved billing issues including issuing account credits when necessary

Debt Counselor/Collector October 2004- July 2011

Andrews Federal Credit Union, Mount Laurel, NJ (full-time)

Pursued payment/collection of outstanding invoices

Processed telephone payments/managed daily deposits

Researched short payments/non-payments/account delinquency

Posted adjustments/account credits/data entry

Assigned accounts for repossession/assigned skip claims/skip traced

Assigned accounts for litigation/confirmed bankruptcy filings

Charged off accounts/made arrangements for recovery efforts

Handled daily member correspondence/updated account information

Trained new debt counselors

Collection Specialist July 2003 – October 2004

NJM Insurance, Trenton, NJ (full-time)

Pursued payment/collection of outstanding invoices

Processed payments/reinstatement of insurance

Processed/mailed daily cancellation invoices

Customer Service Representative November 2002 – January 2003

Allfirst Bank/M&T Bank, Largo, MD (full-time)

Performed Vault Teller/ATM Teller/Commercial Teller duties

Issued/Redeemed petty cash

Trained new tellers

Accounts Receivable/Collection Specialist May 2001 – August 2002

Safeware Inc., Landover, MD (full-time)

Pursued payment/collection of outstanding invoices

Processed credit references/returned checks

Managed daily deposits/petty cash checks

Researched short payments/non-payments/account delinquency

Posted adjustments/account credits

Handled bankruptcy notices/proof of claims

Customer Service Representative March 1999 – May 2001

Allfirst Bank/M&T Bank, Largo, MD (full-time)

Performed Vault Teller/ATM Teller/Commercial Teller duties

Issued/Redeemed petty cash

Trained new tellers

EDUCATION

Trenton Central High School, Trenton, New Jersey - Graduated top 5% of class in 1994

Montclair State University, Montclair, New Jersey - Completed 2 years towards degree in Biology (1994 -1996)

Chubbs Institute, New Brunswick, New Jersey - Graduated High Honors Medical Assistance Certificate (2006 - 2007)

Burlington County Community College, Burlington, New Jersey – Completed 1 year towards a degree in Nursing (2010 – 2011)

University of Colorado at Colorado Springs, Colorado Springs, Colorado – Pursued degree in Nursing (2012 – 2013)

**Currently pursuing Bachelor’s Degree

COMPUTER SKILLS

Proficient in: MS Windows, MS Word, MS Excel, MS PowerPoint, and Internet Explorer

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