Customer Service Air Force
Resume:
TIFFANY L MANN*
Williamsburg, Virginia
23188
Tel: 609-***-**** / Email: **********@*******.***
PROFESSIONAL SUMMARY
An ambitious, results-driven, and methodical Collections Specialist with 9+ years hands on experience in tracking delinquent accounts to ensure timely delivery of payments. Documented success in reaching out to customers to provide them with information about outstanding payments. An extremely strong and effective communicator who deals professionally with both clients and co-workers in a polite and respectful manner. Adept at listening to customers and providing adequate solutions to their problems. Consistently resolves the disposition of high risk accounts to arrive at agreeable plans for liquidation of account balances.
Key Skills
Balance Tracking
Account Adjustments
Reconciliations
Debt Write-offs Initiation
Discrepancy Resolution
Credit Memos Processing
Follow-up
Collection Process Acceleration
Shutdown Reports Development
Collection Protocols
Short Payment Management
Payments Tracking
PROFESSIONAL EXPERIENCE
Retail Bank December 2017 – December 2018
Woodforest National Bank, Williamsburg, VA (full-time)
Provided frontline support and service to current and potential customers to meet banking needs
Offered marketing and cross-sold bank products and services
Administered financial education and literacy classes
Processed Vault Teller, ATM Teller, and Night Depository Transactions
Answered inbound/outbound customer service calls
Performed Branch Operations and teller functions in a non-traditional retail environment
Executed Branch opening and closing procedures
Researched and resolved account issues including issuing credits and submitting account disputes
Child and Youth Program Assistant May 2017 – September 2017
Cannon Air Force Base Child Development Center, Cannon Air Force Base, NM (full-time)
Provided care for infants, pretoddlers, toddlers and pre-school children
Scheduled daily indoor/outdoor activities for children
Developed training modules/child observation plans
Child and Youth Program Assistant April 2014 – October 2016
Fort Wainwright Child Development Center I, Fort Wainwright AK (full-time)
Provided care for infants, pretoddlers, toddlers and pre-school children
Scheduled daily indoor/outdoor activities for children
Developed training modules/child observation plans
Loyalty Specialist January 2013 – October 2013
Comcast, Colorado Springs, CO (full-time)
Specialized in customer retention efforts (disconnects/downgrades)
Answered inbound/outbound service calls
Provided customer education on benefits of services and products
Reviewed and resolved billing issues including issuing account credits when necessary
Debt Counselor/Collector October 2004- July 2011
Andrews Federal Credit Union, Mount Laurel, NJ (full-time)
Pursued payment/collection of outstanding invoices
Processed telephone payments/managed daily deposits
Researched short payments/non-payments/account delinquency
Posted adjustments/account credits/data entry
Assigned accounts for repossession/assigned skip claims/skip traced
Assigned accounts for litigation/confirmed bankruptcy filings
Charged off accounts/made arrangements for recovery efforts
Handled daily member correspondence/updated account information
Trained new debt counselors
Collection Specialist July 2003 – October 2004
NJM Insurance, Trenton, NJ (full-time)
Pursued payment/collection of outstanding invoices
Processed payments/reinstatement of insurance
Processed/mailed daily cancellation invoices
Customer Service Representative November 2002 – January 2003
Allfirst Bank/M&T Bank, Largo, MD (full-time)
Performed Vault Teller/ATM Teller/Commercial Teller duties
Issued/Redeemed petty cash
Trained new tellers
Accounts Receivable/Collection Specialist May 2001 – August 2002
Safeware Inc., Landover, MD (full-time)
Pursued payment/collection of outstanding invoices
Processed credit references/returned checks
Managed daily deposits/petty cash checks
Researched short payments/non-payments/account delinquency
Posted adjustments/account credits
Handled bankruptcy notices/proof of claims
Customer Service Representative March 1999 – May 2001
Allfirst Bank/M&T Bank, Largo, MD (full-time)
Performed Vault Teller/ATM Teller/Commercial Teller duties
Issued/Redeemed petty cash
Trained new tellers
EDUCATION
Trenton Central High School, Trenton, New Jersey - Graduated top 5% of class in 1994
Montclair State University, Montclair, New Jersey - Completed 2 years towards degree in Biology (1994 -1996)
Chubbs Institute, New Brunswick, New Jersey - Graduated High Honors Medical Assistance Certificate (2006 - 2007)
Burlington County Community College, Burlington, New Jersey – Completed 1 year towards a degree in Nursing (2010 – 2011)
University of Colorado at Colorado Springs, Colorado Springs, Colorado – Pursued degree in Nursing (2012 – 2013)
**Currently pursuing Bachelor’s Degree
COMPUTER SKILLS
Proficient in: MS Windows, MS Word, MS Excel, MS PowerPoint, and Internet Explorer
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