Help Desk Support
Resume:
Soraya Lee
******.****@*****.***
Personal Profile
Seeking an entry-level PC technical support in a professional office environment. I am passionate for computers and love to learn new things about it. I qualify at the top of my class to represent my entire school for a computer completion. I place 3rd out of 30 other students from various school.
Education
Augusta Technical College
Computer Support Specialist Associate Degree 2015
Lakeside High School – Diploma
2002-2006
INFORMATION TECHNOLOGY COMPETENCIES
Systems: Windows 7, 8 and 10, Mac
Languages: SQL basic
Software: MS Word/Excel/Access/PowerPoint/Outlook
PROFESSIONAL EXPERIENCE
Unisys
1 7th St, Augusta, GA 30901
Help Desk Support
March 2017 – Present
Preform troubleshooting of Internet to insure availability to access multiple applications.
Preform remote troubleshooting for Desktops, Thin clients and Laptops.
Insure users can use dual monitors for desktops, thin clients and laptops.
Use Windows safe mode function to allow end users to log into computer.
Provide telephone technical support of hardware, software, applications.
Provide technical support for Windows 7, 8, 10 and MAC Operating systems.
Assist callers with docking station issues.
Insure customers can access VPN with appropriate tokens on different operations systems like Windows and MAC, unlock customers in Active Directory.
Insure customers can access VPC’s by rebooting, powering on, remoting into it and preforming updates.
Preform re-image of computers, map and restore network drives and printers, check Proxy settings of network.
Troubleshoot Outlook 2010 and 2016 related issues so callers can log in.
Escalates complex problems to the correct resolver group in Service Now.
United States Air Force
Knob Nobster, MO
Knowledge Operations Management/ Desktop Support
June 2010- Aug 2012
Cleared for Top Secret Information and granted access to Sensitive Compartmented Information based on a Single Scope Background Investigation completed on February 3, 2011, expire Secret
Clearance active.
Manages process of planning, managing, sharing, and controlling organization’s data assets.
Operates information systems to create, collect, process, disseminate, use, store, protect, and dispose of information.
Provided basic technical support of hardware, software and applications.
Assemble computers and add it onto the domain and create users profile.
Installing Antivirus definitions on computers to protect system from malware.
Installed Windows 7 to mission critical computers, map drives and printers, assemble desktops and add it to domain.
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