MELISSA CARROLL

*** ******** **** *****: 712-***-****

Eagle Lake, MN 56024 Email:ac95tf@r.postjobfree.com OBJECTIVE

Seeking position in a challenging, fast-paced environment which will utilize my skills in communication, organization, and customer service experience, to promote continued growth and success of the company and my teammates. SUMMARY OF QUALIFICATIONS

Exceptional in teamwork environments, strengths in leadership roles Proficient with Microsoft Word, Excel, and PowerPoint Skilled at resolving conflicts and creating solutions Focused on proactive problem-solving and positive attitudes EXPERIENCE

360 Steakhouse at Harrah’s Casino Council Bluffs, IA – March 2006 - Present Server, Hostess & Bartender

● Provide knowledgeable guidance to guests of menu offerings in restaurant and bar menu

● Market specials, wine selections, and specialty beverages to customers

● Coordinate reservations for large parties

● Handle monetary transactions for restaurant and bar

● Multitask in fast-paced environment while maintaining courteous relationships Management Internship

● Establish Training Manual which is currently in use

● Verified pricing of products to be appropriate for costs

● Assist management team in identifying and resolving any issues with personnel, sales, and customer service

● Maintain communication with management team daily Douglas County Treasurer’s Office Omaha, NE July 2018- July 2019 Customer Service Technician

● Ensure compliance with state and federal laws and regulations

● Provide accurate and appropriate responses to customer inquiries

● Review and process vehicle titles with precise accuracy to ensure they are legal

● Handle monetary transactions with proper accounting procedures

● Verify pertinent documentation is in order for DMV records at each transaction

● Renew vehicle registration with correct information Creative Creations Omaha Omaha, NE October 2014 – March 2015 Event Supervisor

● Plan and execute social events, predominantly weddings

● Meet with clients to discuss event details

● Work with a team to run events

● Organize and coordinate all vendors for events

EDUCATION

Management and Human Resources – Associate's Degree, Iowa Western Community College Council Bluffs, Iowa 2013

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