Sales Agent
Resume:
Farid Habibi
IT Administrator/Support/Drafter/CCR/Sales Agent/Telemarketer
Webster, TX
**************@*****.***
Work Experience
Sales Agent
AWL – Austin, TX
December 2018 – Present
Sell retail products, goods and services to customers.
Work with customers to find what they want, create solutions and ensure a smooth sales process.
Working to find new sales leads, through business directories and client referrals.
IT Administrator
TLC - Houston, TX
January 2016 - November 2018
Installing and configuring software, hardware and networks. Monitoring system performance and troubleshooting issues. Ensuring security and efficiency of IT infrastructure. IT Support Specialist
Cybertronics - Houston, TX
Jan 2015 - Jan 2016
Respond to queries either in person or over the phone. Write training manuals.
Train computer users. Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers. Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur. CCR/Telemarketer
CGGT Inc - Houston, TX
January 2014 – December 2015
Managing large amounts of inbound and outbound calls in a timely manner
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions
Effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Meet personal/team qualitative and quantitative targets Education
Associates in science and engineering
HCC - Houston, TX
January 2015 - December 2016
Bachelors of science in IT
University of Houston – Clear Lake, TX
June 2017 – May 2019
Skills
Microsoft package (10+ years), Javascript (2 years), HTML5 (2 years), Python (2 years), CSS3 (2 years)
Additional Skills
Javascript, HTML 5, CSS 3, C++, AutoCAD
Drafting, MasterCam, Solidworks, G-
coding, Desk help/ support and IT
knowledge, Front, Zoho Desk, Web Help
Desk, Zen Desk
Contact this candidate