customer sevice / driver / dry cleaner

Teresa Vernon

**** ****** ** **

Olympia, Wa. *8506

Phone: 503-***-****

E-Mail: ***************@*****.***

Professional Summary

Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Planned and adjusted optimal routes based on traffic and weather conditions, Outgoing driver and customer-service representative excelling at customer satisfaction and retention. Skilled in managing pre- and post-sales support through open mindfulness and empathy. Flexible and hardworking in deadline-driven environments.

Skills

Customer rapport

GPS and route planning

Safety standards and protocols

Vehicle inspections

Equipment operation

Safe vehicle operation

Work History

January 2019 to Current

Uber And Lyft Portland, OR

Driver

Upheld high standards of professionalism and discretion when working with high-value clients.

Delivered goods and products to customer on time and in excellent condition.

Coordinated efficient routes to avoid delays and optimize schedules.

Updated personal logs and business tracking documents accurately and according to schedule requirements.

Assessed vehicle after each shift for damage and kept it properly cleaned and maintained.

Generated consistent referrals and repeat business by providing friendly and fast service.

Maintained positive relationships with customers through thoughtful communication

June 2018 to January 2019

Gina's Cleaners Lake Oswego, OR

Dry Cleaner/Presser

my day very early to get the loads for the day, separating and pre-spotting loads.

Used special chemicals for fabrics and certain dyes to remove stains.

in between running load running wet wash loads also and pressing clothing at a very fast pace

Maintained safety practices at all times to protect personnel and laundry loads.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

also worked here for 14 years prior to my previous employer

August 2014 to June 2018

Tip Top Cleaners Portland, OR

Dry Cleaner/ Spotter /store Manager/production Manager

Maintained safety practices at all times to protect personnel and laundry loads.

Used special chemicals to remove stains.

Collected soiled linens and clothing and pre-treated stains.

Supervised in providing excellent customer service to callers requiring assistance issues.

as a manager stepping in when ever needed to get the job done

dealing with customer was a priority to make sure there needs were met and doing the best job possible

making sure employees had everything they needed to make there job easy as possible

quality control/putting orders together for bagging and getting for the driver to delivery

multitasking having knowledge of every aspect of operations

wedding dress cleaning and preservation

Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

November 2000 to August 2014

Gina's Cleaners Lake Oswego, OR

Presser/ Dry Cleaner

Used uni press steam machine to remove creases from garments and linens.

speed presser putting out 25 to 35 pieces an hour

Education

1983 Sandy High School Sandy, OR

High School Diploma

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