Customer Service Assistant

Le Ngoc Quynh Thu

+84-389-***-*** ************@*****.***

ABOUT ME

I am always a learner, patient, eager to learn, always undertake for new challenges. I want to take advantages of skills & experience and understanding knowledge to bring a lot value to your company. RELATED RESEARCH

Lab Assistant

Singapore International School 1/2016-9/2019

Support in Laboratory:

• To set up science equipments for testing experiments with hight quality, speed and accuracy.

• To keep stock of science equipments and chemicals, monitor inventory regularly for bookkeeping purposes.

• Find locate vendor and foreign vendor (UK), analyze business supplier and ensure to get the best possile material.

• Check and compare quotations,price and specifications in order and make purchase by school budget., prepare, maitain and review purcahsing files, reportsand price list.

• Finallize purcahse details of orders and deliveries,approve the order of necessary gooods.

• Maintained excellent communication with all the vendors.

• Assist in Tax and asset management procedures when required.

• To make safeguarding laboratories, organized and well stocked, check for water, gas, electrical system before leaving the lab.

• Proactively identifying problems, resolve student’s inquires .

• Analysis and communicate with teacher to provide high and quality laboratory activities.

• To keep regular schedules, develop effective working relationships with students, staff, and the school community.

• To assist science teacher with research, printing documents….

• To make safeguarding laboratories, organized and well stocked, check for water, gas, electrical system before leaving the lab.

Customer Service 5/2015-12/2015

AMA English Center

• Assist in making procedures for students.

• Chat, reply customer messages, respond to and resolve inquires via the fanpage, facebook .

• Provide advise English course to customer based on available data.

• Enrollment consulting, understand inquires and store customer information.

• Take care and monitor the learning process of students during courses. ADDITIONAL RESEARCH

Waitress (Part-time) 7/2012-2/2014

Kichi Kichi

• Greet and escort customers to their tables.

• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).

• Prepare tables by setting up linens, silverware and glasses.

• Inform customers about the day’s specials.

• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization.

• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.

• Communicate order details to the Kitchen Staff.

• Check dishes and kitchenware for cleanliness and presentation and report any problems. Cashier (Part-time)

Hot&Cold Milk Tea 3/2011-10/2011

• Welcome customer and help determine their orders.

• Process orders and record them in database.

• Relay customer’s order to kitchen staff.

• Ensure all orders are delivered to customers in a time manner.

• Respond to customer inquiries, issue receipt and record customer suggestion. EDUCATION

UNIVERSITY OF SCIENCE HO CHI MINH CITY 2011-2015

• Major in Biology

PROFESSIONAL SKILLS

• Communication skills, teamwork skills strengthened through social activities, teambuilding.

• Good knowledge of supplier.

• Strong negotitation skills and strategic thinking.

• Experience in collecting and analyzing data.

• Customer service skills, patience.

• Organizational and time-management skills.

• Analysis&research skills

• Reading and writing documents in English and Vietnamese.

• Good analytical and problem solving skills.

• Logistical thinking and ability to work under high pressure.

• Have good knowledge about Microsoft Word, Excel, Internet & Email. EXTRA-CURRICULAR ACTIVITIES

• Creative ideas of students-S idea

• Exam Season Supporting 2014

• Green Summer 2015

• Warm Christmas-SJV South

• OBV 2019

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