Manager Customer Service
Resume:
BINSI MOHAN V
JUNIOR TELECOM OFFICER
(DEPUTY MANAGER)
BHARAT SANCHAR NIGAM LTD
(A Government of India enterprise)
EMAIL : ***********@*****.***
MOBILE : +919*********
JOB OBJECTIVE
TO ENHANCE MY SKILLS AND FURTHER MY CAREER BY FILLING THE POSITION OF TELECOMMUNICATION MANAGER IN WELL ESTABLISHED ORGANIZATION
SKILLS AND EXPERIENCE
Admirable experience in managing and maintaining telecommunication and network systems
Huge knowledge of understanding all principles and procedures of telecommunication equipments
Outstanding ability to analyze problems and resolve it effectively
Remarkable ability to perform checks on all telecommunication products and ensured its compliance with required standards
Sound skills to perform tests and perform troubleshoot on telephone systems
Amazing communication skills
Leadership and Team management
Familiarity in working on LAN networks
Profound understanding of wireless devices and network designs
Hands on experience in FTTx (Fiber to the home) Infrastructure
Hands on experience in main cable infrastructures
Hands on experience in maintaining leased line (MLLN AND MPLS)
Maintenance of vpn, broadband connection
Knowledge in LTE AND GSM network
Experience in PERSONNEL MANAGEMENT
Experience in TEAM MANAGEMENT
Experience in PERFORMANCE MANAGEMENT
Experience in RISK MANAGEMENT
Experience in PROJECT MANAGEMENT
Knowledge in php
Knowledge in oracle
Knowledge in visual basic
Career Path
Company
Bharath Sanchar Nigam Ltd .
Sep 2017 onwards
Junior Telecom Officer (Deputy Managaer)
Role
Assisted with new installations and inspected completed work
Co ordinated and supervised NGN switch migration from OCB
Calculated project coast and hired sufficient staff
Prepared coast projections for various telecom facilities Ensured adherence to security procedures
Developed and implemented Telephony systems according to project specifications
Evaluated staff performance and prepared Confidential Report
Trained and Supervised team members
Performed site inspections and prepared related reports as requested
Created the Work Orders for copper cable laying and fiber cable laying, supervise execution of work at site and update the status of Work Order. Maintain necessary report related to the WO.
Tested and inspected sites after the completion of work orders and provided work completion certificate
Issued the pass order in Corresponding bills
Carry out Acceptance test for UG cable, FTTH project.
Prepared report of Acceptance test
coordinated and conducted enterprise business meeting with banking and other public institutions
Daily routine updation of inventory records in SAP server
Ensured compliance with quality assurance procedures
Provided staff training on telecom procedure and new products
Ensured project completion on predetermined timeline
Prepared maintained and reviewed project estimate and reports
Maintain health and safety standards of the field staff.
Achieved targets of revenue and new connections
Analyze customer complaints and take necessary action for rectification
Maintenance and Construction of External Plant,FTTH,MDF BATTERY POWERPLANT, BUILDING and Customer service center of PERINJANAM TELEPHONE EXCHANGE
Took approximate action for expenditure reduction
Maintained good customer relationship
Coordinated and conducted various marketing related activities
Prepared performance monthly report of manpower like casual contract labors, apprentice, housekeeping and security staff
Maintained good relationship with staff ensured output from them
Company
Bharath Sanchar Nigam Ltd .
oct 2009 –sep 2017
Junior Engineer
Role
Operation and maintenance of Telephone Exchange .
Maintaining OCB and NGN switch.
Troubleshoot escalated customer issues related to performance
Analyze customer complaints and correlate with concerned network team.
Day to day Troubleshoot of the issues and trouble tickets
Attending the land line, broadband, dedicated line faults within the minimum period.
Provide uplink to the clusters and testing of optic links on the network.
Troubleshoots and establishing the new links and testing for ISP/VPOP network.
Work together with transmission engineers for troubleshooting transmission path faults. Maintain communication.
Ensure technical assistance for dedicated lines strategic customers.like MLLN, MPLS,VPN Find solutions to customer problems promptly or refer the customer to the appropriate person.
Perform installation of FTTH ONU and DSLAM modems
First line of support for all departments involved in the Leased Lines
Working with network team for fault management and rectification
Testing the FTTH faults and rectification
Report to management and Network team for major network faults
Prepare form c and ACE9 for scrapping of unused telecom equipments and materials and valuate it and conduct process of scrapping
Prepare proper plan and implement that for increasing revenue
Conduct and co ordinate meeting with channel partners
Academic Qualification
Year
Bachelor of Technology (B.Tech) in Electronics and Communication Engineering
2008
Master of Business Administration (MBA) in Project Management
2017
Personal Details
Name
:
Binsi Mohan V
Sex
:
Female
Mobile
:
:
***********@*****.***
Nationality
:
Indian
Passport No
:
H9591621
Date of expiry
:
10.08.2020
Date of Birth
:
22nd May 1985
Marital Status
:
married
Driving License
:
India
Languages
:
English, Hindi, Malayalam & Tamil
Address
:
Vazhakulath house, p o Nattika, Trissur,pin 680566
Declaration
I do here by declare that the information furnished above are true and correct to the best of my knowledge and belief.
BINSI MOHAN V
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