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Manager Customer Service

Location:
Thrissur, Kerala, India
Posted:
August 24, 2019

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Resume:

BINSI MOHAN V

JUNIOR TELECOM OFFICER

(DEPUTY MANAGER)

BHARAT SANCHAR NIGAM LTD

(A Government of India enterprise)

EMAIL : ac953f@r.postjobfree.com

MOBILE : +919*********

JOB OBJECTIVE

TO ENHANCE MY SKILLS AND FURTHER MY CAREER BY FILLING THE POSITION OF TELECOMMUNICATION MANAGER IN WELL ESTABLISHED ORGANIZATION

SKILLS AND EXPERIENCE

Admirable experience in managing and maintaining telecommunication and network systems

Huge knowledge of understanding all principles and procedures of telecommunication equipments

Outstanding ability to analyze problems and resolve it effectively

Remarkable ability to perform checks on all telecommunication products and ensured its compliance with required standards

Sound skills to perform tests and perform troubleshoot on telephone systems

Amazing communication skills

Leadership and Team management

Familiarity in working on LAN networks

Profound understanding of wireless devices and network designs

Hands on experience in FTTx (Fiber to the home) Infrastructure

Hands on experience in main cable infrastructures

Hands on experience in maintaining leased line (MLLN AND MPLS)

Maintenance of vpn, broadband connection

Knowledge in LTE AND GSM network

Experience in PERSONNEL MANAGEMENT

Experience in TEAM MANAGEMENT

Experience in PERFORMANCE MANAGEMENT

Experience in RISK MANAGEMENT

Experience in PROJECT MANAGEMENT

Knowledge in php

Knowledge in oracle

Knowledge in visual basic

Career Path

Company

Bharath Sanchar Nigam Ltd .

Sep 2017 onwards

Junior Telecom Officer (Deputy Managaer)

Role

Assisted with new installations and inspected completed work

Co ordinated and supervised NGN switch migration from OCB

Calculated project coast and hired sufficient staff

Prepared coast projections for various telecom facilities Ensured adherence to security procedures

Developed and implemented Telephony systems according to project specifications

Evaluated staff performance and prepared Confidential Report

Trained and Supervised team members

Performed site inspections and prepared related reports as requested

Created the Work Orders for copper cable laying and fiber cable laying, supervise execution of work at site and update the status of Work Order. Maintain necessary report related to the WO.

Tested and inspected sites after the completion of work orders and provided work completion certificate

Issued the pass order in Corresponding bills

Carry out Acceptance test for UG cable, FTTH project.

Prepared report of Acceptance test

coordinated and conducted enterprise business meeting with banking and other public institutions

Daily routine updation of inventory records in SAP server

Ensured compliance with quality assurance procedures

Provided staff training on telecom procedure and new products

Ensured project completion on predetermined timeline

Prepared maintained and reviewed project estimate and reports

Maintain health and safety standards of the field staff.

Achieved targets of revenue and new connections

Analyze customer complaints and take necessary action for rectification

Maintenance and Construction of External Plant,FTTH,MDF BATTERY POWERPLANT, BUILDING and Customer service center of PERINJANAM TELEPHONE EXCHANGE

Took approximate action for expenditure reduction

Maintained good customer relationship

Coordinated and conducted various marketing related activities

Prepared performance monthly report of manpower like casual contract labors, apprentice, housekeeping and security staff

Maintained good relationship with staff ensured output from them

Company

Bharath Sanchar Nigam Ltd .

oct 2009 –sep 2017

Junior Engineer

Role

Operation and maintenance of Telephone Exchange .

Maintaining OCB and NGN switch.

Troubleshoot escalated customer issues related to performance

Analyze customer complaints and correlate with concerned network team.

Day to day Troubleshoot of the issues and trouble tickets

Attending the land line, broadband, dedicated line faults within the minimum period.

Provide uplink to the clusters and testing of optic links on the network.

Troubleshoots and establishing the new links and testing for ISP/VPOP network.

Work together with transmission engineers for troubleshooting transmission path faults. Maintain communication.

Ensure technical assistance for dedicated lines strategic customers.like MLLN, MPLS,VPN Find solutions to customer problems promptly or refer the customer to the appropriate person.

Perform installation of FTTH ONU and DSLAM modems

First line of support for all departments involved in the Leased Lines

Working with network team for fault management and rectification

Testing the FTTH faults and rectification

Report to management and Network team for major network faults

Prepare form c and ACE9 for scrapping of unused telecom equipments and materials and valuate it and conduct process of scrapping

Prepare proper plan and implement that for increasing revenue

Conduct and co ordinate meeting with channel partners

Academic Qualification

Year

Bachelor of Technology (B.Tech) in Electronics and Communication Engineering

2008

Master of Business Administration (MBA) in Project Management

2017

Personal Details

Name

:

Binsi Mohan V

Sex

:

Female

Mobile

:

+919*********

Email

:

ac953f@r.postjobfree.com

Nationality

:

Indian

Passport No

:

H9591621

Date of expiry

:

10.08.2020

Date of Birth

:

22nd May 1985

Marital Status

:

married

Driving License

:

India

Languages

:

English, Hindi, Malayalam & Tamil

Address

:

Vazhakulath house, p o Nattika, Trissur,pin 680566

Declaration

I do here by declare that the information furnished above are true and correct to the best of my knowledge and belief.

BINSI MOHAN V



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