Customer Service Information

CAREER OBJECTIVE

To secure a challenging position as Customer service /Freight Forwarding/ Documentation executive within a progressive and reputed organization, this facilitates professional growth and utilization of my qualification and experience, while embracing new methodologies & strategies to remain competitive in the market. SUMMARY:

Very organized and motivated professional.

Multi-lingual with excellent Customer Service Orientation.

Establish and maintain good working relationships with Officials, colleagues and clients Trustworthy, ethical and discreet, committed to profession. Confident and poised in interactions with individuals at all levels. Speak fluently and confidently to individuals and groups and written in a clear and precise language. Set personal goals and then plan practical steps to achieve them. KEY EXPERTISE:

Communication: Strong in self-correspondence. Expert in tailoring information for specific reports. Customer Service & Relations: Experienced in dealing with customers, handling client queries, responding to queries and providing feedback to management.

Computers and Internet: Wide-ranging familiarity with word processing, Internet, and PC. Proven abilities in freight dispatching, including responsibility for import operations by air & sea. Skilled in freight consolidation and air and ocean / road transport; strong knowledge of customs clearing, tariffs and carriers.

Accountabilities

Accountable for day to day work ( Operations ) as per Standard Trading Conditions ( STC )

Accountable for raising the invoices on time.

Accountable for timely closing of job Files.

Accountable to maintain the QHSSE Standard.

Mandatory requirements

Logistics and Shipping Knowledge.

Good English - Communication & Correspondence.

Knowledge of Microsoft Office/Excel

Additional preferences

Knowledge of International Export/Import Trade Documentation requirements Inco Terms, L/C Documentation Well versed in Online Customs Documentation / Dubai municipality /Clearances through E-MIRSAL. Knowledge of Free zone, GCC Countries, and cross-stuffing Documentation. Professional Experience

WORKING IN OPERATIONS DEPARTMENT (2015 –2108)

Preparing all documents for Import and Export

Preparing Export declaration

Equipment booking

Maintaining and developing of existing account

Manage paperwork associated with shipping requirements

Preparing CALOGY and EMIRSAL (customs procedures)

Rate negotiation with consolidators

Interface with vendors and clients to ensure proper delivery of shipment

Update shipment information to customers

Assist in tracking shipments and providing updated information

Process logistics requests from various management sources

Ensure all the customs submission and the approval on timely basis Education

BSC INFORMATION TECHNOLOGY 2011- 2014

Successfully completed in 2014 from Bharathiyar University, CMS College Of Science And Technology Coimbatore Tamil Nadu- India.

Higher Secondary Examination, Kerala- India 2009-2011

Successfully completed in 2011 from the Kerala State Board and the subjects covered include Mathematics, Computer Science and so on.

PERSONAL PROFILE:

Name : Ameer Sha

Date of Birth : 17-12-1993

: Indian

: Single

: English, Hindi, Arabic, Tamil, Malayalam

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Nationality

Marital Status

Languages Known

Passport Number

Visa Type

Driving License

L2364302

Visit Visa

REFERENCE

To be furnished upon request.

DECLARATION

I hereby declare that the above furnished details are true to the best of my knowledge and belief. Ameer Sha

Email: *************@*****.***

Mobile No: +974-********

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