Keertana Rallabhandi

**** * *** ** • San Jose, CA • 330-***-**** • ac94u9@r.postjobfree.com

M.S.-level educated Business Consultant with a broad set of skills applicable across different sectors and roles. Having a progressive five years’ experience in consulting and project management, can deal with business problems, performing well in high-pressure, competitive environments. Enthusiastic achiever with a solid background in promoting products and services combined with outstanding academic results. Well-rounded, multilingual, culturally aware professional with a unique ability to relate to diverse populations with various backgrounds. Highly skilled in solving business problems for clients and other stakeholders.

• Advanced knowledge of Business Analytics and Project Management. Earned M.S. Degree in Information System Management from The University of Akron, specialized in Business Analytics and Project Management. Worked as a Business Consultant at Hyland Software for 3 years and gained experience on Requirements Gathering, Conducting JAD sessions, Requirement Analysis, Resource

& Cost Management, Strategic Planning, Prioritizing, Project Management and Software Development.

• Project Methodology Expert. Gained methodology experience working on multiple projects with clients. Working experience on Waterfall & Agile Methodology. Expert is creating epics and user stories for sprints. Worked on agile tools like Jira, Pivotaltracker.

• Winner of Multiple Awards. Alpha Sigma Lambda Member Award for outstanding academic achievement (University of Akron, 2016), Three times consecutively Best Performer (Hyland Software, 2018), Best Employee Award (TCS, 2014).

• Analyst Expert. Succeeded as Analyst, managing all aspects of markets analysis, develop processes and execute best practice templates for efficient and consistent communication throughout the organization. Working knowledge of Linear Regression Analysis, Logistic Regression Analysis, Chi-Square Analysis, A/B Testing, Hypothesis Testing, Sampling Parametric & Non-Parametric Analysis, Cluster Analysis, Decision Trees

• Proven Success in Customers Expansion. Proactively worked with customers in solving their pain points and improving their business processes. Exceptional abilities to forge new client relationships while developing and maintaining existing ones. Negotiated and sold product licenses to North America customers.

• Keen Attention to Detail. Accurate, reliable, detail oriented and diligent. Always complete projects/tasks within budgets and schedules. Can handle any ongoing challenges. Excelled in academic research and business writing.

• Dynamic Communicator and Stellar Negotiator. Negotiated and closed numerous high-value deals. Visited places, being exposed to a variety of cultures. Lead team of software engineers, program managers, QA team, account managers in closing deals with the clients and deploying the solution designed to solve the pain points faced by the client. Fluent in English, Hindi, and Telugu.

• Systems Utilization and Technology Skills. Proficient use of Windows and Mac operating systems, well versed with MS Office Suite

(Project, Word, Excel, PowerPoint, Visio). Working knowledge of Analytical tools like Tableau, JMP, Google Analytics.

• Programming & UX/UI Skills. Working experience of programming languages Java, Python, C along with UI languages like JSP, JSF, JavaScript and HTML. Additional working experience on Database languages SQL Server, Toad and MS Access.

• Industry Expert. Worked in product base company and gained working experience in SAAS (Salesforce), ECM (OnBase) products. Gained exposure to various industries that include Healthcare, Higher Ed, Insurance & Banking, Media and Entertainment. Hyland Software; Cleveland, OH 06/2016 – Present

Business Consultant

Spearheading scope and goal definitions for projects, including estimated time and resources and preventing scope creep

Conducting activity-based and gap analysis, as well as discovery sessions with key stakeholders and subject matter experts to identify bottlenecks in business processes and develop metrics to analyze and address gaps and implement improvements.

Collaborating with Sales, Account Managers, development and project management teams to clarify and define user acceptance criteria.

Responsible for creating a roadmap for the tasks during the development and configuring of Product.

Documenting business processes and analyzing procedures evaluate effectiveness and ability to meet rapidly changing needs.

Acted as a liaison between the software engineering team, QA team, program managers in communicating the requirements and building the workflow solution.

Executing test plans and scripts to test the solution to ensure the solution optimally addresses business needs.

Facilitating training for business users to utilize products and manage software effectively and efficiently.

The software implemented and designed reduced the workload of the employees by 60% in one year by restricting the business line, increasing the customer satisfaction rate by 35% in the fiscal year 2018. Capstone Project; Akron, OH 01/2016 – 05/2016

Salesforce Consultant

Spearheading scope and goal definitions for projects, including estimated time and resources and preventing scope creep

Conducting activity-based and gap analysis, as well as discovery sessions with key stakeholders and subject matter experts to

Integrated data into Salesforce applications.

SUMMARY

PROFESSIONAL EXPERIENCE

CORE COMPETENCIES AND ACHIEVEMENTS

Keertana Rallabhandi

3473 N 1st ST • San Jose, CA • 330-***-**** • ac94u9@r.postjobfree.com

Created forms, benchmarks, objects, and projects

Developed custom code to facilitate reporting and enhanced security

Performed customization using Apex and Visualforce. University of Akron; Akron, OH 08/2015 – 01/2016

Research Assistant

Had done a project in Data Analytics for Inside2Profit Company on improving their sales quota. Generated a report considering Sales quotes, discount policies. The report provided insights on improving revenues by fixing discount policies that could increase their revenue by 16 million over a span of 1 year.

Utilized Tableau, SQL and Python to create interactive dashboards to track leaks and present analysis to key stakeholders.

Extracted data using sampling and cluster models and built Regression Models on metrics relating to previous sales quotes to display the leaks make recommendations to improve sales quota. Tata Consultancy Services; Bangalore, KA, IN 05/2013– 07/2015 Project Analyst, Client: Tata Sky

• Responsible for Design, Development, Maintenance of the application and Project Management activities

• Responsible for the work done by team of 5 to develop and maintain ITSME (IT Service Management Enabler), an application that processes digital sales data for Tata Sky setup boxes generating revenue worth 180 million INR in a company worth 30.40 billion INR.

• Gathered Requirements, Designed, Developed, Implemented and Supported Service Management Enabler Ticketing Tool.

• Implemented portals like Incident Management, Access Management, Service Request and Change request modules for the client. These modules improved the resolution time by 70%.

• Subject matter expert for client -side development Assistant Systems Engineer, Client: Confederation of Indian Industry

• Responsible for Design and Maintenance of the felicitation application

• Developed felicitation portal that reduced client’s efforts by 80%.

• Developed portal that felicitated companies based on all work and revenues generated in that fiscal year. The interfaces were developed on Java and JSF.

University of Akron; Akron, OH 08/2015 - 12/ 2016

Master of Management Information Systems

Jawaharlal Nehru Technological University; Hyderabad, India 09/2009 – 05/2013 Bachelor of Electrical & Electronics Engineering

• Chief Executive Officer of IEI student chapter (2013), with participants of 500 students.

• Worked as an Organizer for AICTE sponsored “NATIONAL CONFERENCE” in the year 2011.

• Elected Joint Secretary for IEEE Student Branch – VNRVJIET for the academic year 2010-2011.

• Sponsorship Coordinator of CONVERGENCE (2009 & 2010), annual technical fest, with a participation of 70 colleges.

• Underwent four weeks training and did project in HAL, Bangalore. The training was on Electrical Power Generation in fighter aircraft in 2012.

• Underwent two months training and did project in General Electricals (GE) on design of controllers using Simulink and mat lab in 2012.

• Underwent a month in-plant training in Southern Power Equipment Company Pvt. Ltd (SPEC). The training was on Designing, Manufacturing and Testing of transformers in 2011. EDUCATION

ADDITIONAL INFORMATION

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