Information Technology
Resume:
Keldrick Cunningham
Lincolnton, GA 30817
******************@*****.***
EDUCATION
Western Governors University, Salt Lake City, UT
Bachelors of Science Currently Enrolled
Information Technology
Augusta Technical College, Thomson, GA
Associate of Science Graduation Date: March 2018
Computer Support Specialist
Georgia Military College, Martinez, GA
Associate of Science Graduation Date: May 2016
Information Technology
Georgia Southern University, Statesboro, GA
Bachelors of Science Attended 2010 - 2013
Information Technology
Competed 58 Credits
LISCENSES & CERTIFICATIONS
2019 CompTIA A+
2018 Computer Support Specialist
2018 Help Desk Specialist
2018 PC and Hardware Repair
2013 Forklift Certified
PROFESSIONAL EXPERIENCE
Tax slayer, Evans, GA
Technical Support, 2018-2019
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues by using remote access
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Refer to internal database or external resources to provide accurate tech solutions
Shaw Industries, Thomson, GA
Material Handler, 2017 - 2018
Examined completed workpieces for defects, such as chipped edges or marred surfaces and sort defective pieces according to types of flaws
Measured completed workpieces to verify conformance to specifications
Started machines, monitored their operations, and recorded operational data
Set up, operated, and tended machines to saw, cut, shear, slit, and straighten yarn material
Dollar General, Lincolnton, GA
Sales Associate, 2017
●Answered customers questions about merchandise and advise customers on merchandise selection
●Stamped, attached, or changed price tags on merchandise, referring to price list
●Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise
●Compared merchandise invoices to items actually received to ensure that shipments are correct
●Itemized and totaled customer merchandise selection at checkout counter, using cash register, and accept cash or charge cards for purchases
Wal-Mart Distribution Center, Statesboro, GA
Unloader, 2013 - 2015
●Moved freight, stock, and other materials to and from storage and production areas, loading docks, delivery vehicles, and containers, by hand and using trucks, forklifts, and other equipment
●Sorted cargo before loading and unloading
●Attached identifying tags to containers and mark them with identifying information
●Read work orders and receive oral instructions to determine work assignments and equipment needs
●Stacked cargo in locations such as transit shed and in holding areas using pallets and cargo board
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