Customer Service Care

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● NYABAN DENG

● *** Deer Point Gardens SE Calgary, AB T2J 6V7

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● Cell: 403-***-**** H: 403-***-****

● E-mail: **********@*****.***

● OBJECTIVE

● As a graduate of the Alberta Health Care Aide Program, I am seeking a position as a Health Care Aide where I can apply my passion, knowledge and skills in the personal care needs of clients/ patients in the healthcare system. My previous experience, and kind personality, as a customer service representative adds to my knowledge and skills in dealing with the public and their concerns in a respectful cooperative manner as well as a cooperative integrated team member.

● ATTRIBUTES

● Excellent interpersonal and communications skills; fluent in spoken and written English

● Strong attention to details, proactive and able to work independently, as well as in a team

● Self-motivated and results-oriented individual with a very caring nature

● Possess ability to interact with people in a multicultural environment

● Passionate about helping people and health care

● Quick learner

● Basic Computer Skills

● Class 7 Alberta Drivers License

● EDUCATION

● Alberta Health - Health Care Aide Program January - June 2015

ABM College, Calgary, Alberta

● Areas of Study:Body Structure and Function, Activities of Daily Living, Personal Hygiene, Elimination Management, Infection Prevention and Control, Mental Health Disorders, Wound Care, Basic Medications, Legislation, Ethics, Mobility, Safety, and Specialized Needs of Elderly, Infant Care, Dementia and End of Life.

● Health Care Aide - HCA Practicum - 5 weeks April - May 2015

Bethany NW, Calgary, Alberta

● Assisting clients with all types of personal care needs, including clients with dementia in their activities of daily living and specialty requirements

● Participating in the service plan and reporting changes in client's condition

● Adapting and responding to client's requirements while working within the established service plan

● Lifting and transferring patients, using mechanical lifts

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● CPR-Level HCP, Standard First Aid, AED - Canadian Red Cross, Calgary, Alberta January 2015

● Alzheimer Society, Best Friend Approach Workshop, Calgary, Alberta March 2015

● Advanced Medication Certificate, ABM College, Calgary, Alberta May 2015

● WHMIS Introduction, Calgary, Alberta

May 2015

● Foot Care Assistance, Calgary, Alberta

May 2015

● Care West Supportive Pathways Certificate - Dementia Care, Calgary, Alberta June 2015

● High School Diploma - Ethiopia

2011 ESL Program - Chinook College, Calgary, Alberta 2014

● WORK EXPERIENCE

● Working in the long term care,and assisted living with nursing agency.

● Used to work at home care assistance work with seniors, and special needs kids. Working as a volunteer instructor at first church of Nazareth Nuer Language school. Customer Service, Cook, Cleaner - McDonald's Restaurant, Calgary AB

● Kitchen helper at Grey Eagle Casino, Calgary, AB

● Cleaner -Calgary Stampede, Calgary, AB

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Contact this candidate