Customer service
Resume:
H
Carolyn Heston
****.*******.******@*****.***
Lake Stevens, WA 98258
SUMMARY
Ambitious professional highly effective at building relationships and maintaining knowledge of company products. Driven and resourceful. Adept at working in fast paced environments. Exceptional organization, multi-tasking, and working well with all others. Appreciates constructive criticism.
SKILLS
Client account management
Engaging and friendly
Exceptional multi-tasker
Team training and development
Client retention
Building strong relationships
EXPERIENCE
Licensed Insurance Producer
Everett, WA
Edwards Insurance & Financial Services INC
Jan 2002 to Sep 2018
Upsold products to policyholder's and potential new clients
Offered policy guidance and management to promote asset protection
Provided leadership/training for new producers regarding industry practices
Pursued continued professional development through insurance courses
Server
Kirkland, WA
TGIF
Mar 2001 to Jun 2002
Managed closing duties, including restocking and reconciling end of day.
Satisfied customers by providing exceptional restaurant service
Operated terminals efficiently to input orders, split bills and calculate totals
Barista
Bothell, WA
Tully's Coffee
Feb 1999 to Aug 2001
Created hand-crafted beverages based upon customer preferences
Memorized menu preparations to serve all customer beverage desires
Provided customers with product details
Protected store assets by ensuring compliance with company policies
Listened to customer desires and needs to recommend optimal products
EDUCATION
Associate of Arts: General
Cascadia Community College
High School Diploma
Bothell High School
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