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Social Media Office Assistant

Location:
Chicago, IL
Salary:
25.00 per hour
Posted:
August 21, 2019

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Resume:

Raylson Weatherford

OBJECTIVE

To obtain a Helpdesk Support position

which will utilize excellent customer

service skills and provide opportunities for

growth and development opportunities.

PROFILE

Raylson is a Customer Service/Help Desk

professional whose experience spans the

insurance, healthcare, hospitality, and

food industries. He has worked with

leading organizations across these

industries. He is committed to ensuring

customers receive the best possible

service.

Address: 6957 North Ashland Boulevard

Apartment 2S

Chicago, Illinois 60626

Phone: 720-***-****

Email:

ac949d@r.postjobfree.com

EXPERIENCE

Rush Copley Medical Center

Aurora, Illinois June 2019 to present

Tier 1 Epic User Support

Provide 1st tier support for Epic Go-Live

Respond to end user inquiries and escalate appropriately

Record all interactions in the ticketing system

Morton Salt

Chicago, Illinois July 2018 to April 2019

Help Desk Support Services – Portuguese/English

1st Level support in English and Portuguese for users worldwide

Perform remote troubleshooting through diagnostic and pertinent questions

Record events and their resolutions in the ticketing system

Communicate within IT and to the business disruptions for IT services.

Follow-up and update users with status information

Incident Management and Majors Case Management.

SMS Assist

Chicago, Illinois May 2018 to August 2018

Operations Specialist

Field incoming calls from clients and determine the best approach to a solution

Manage real-time inquiries monitoring and responding to commitments for clients and affiliates

Record relevant information in SMS database

Resolve or escalate disputes for unsatisfied services confirmations of clients and/or affiliates

Work cross-functionally with other teams and departments to process work orders successfully

Axa Assistance USA

Chicago, Illinois Jan 2016 to May 2018

Assistant Coordinator (Portuguese)

Provided guidance regarding emergency medical assistance

Interpreted and applied insurance policy benefits

Provided emergency travel assistance

Communicated with health providers to confirm client eligibility and payment

Determined level of service needed and eligibility of customers

Documented relevant information in case management system PROFESSIONAL SKILLS

>Customer Satisfaction

>Relationship Building

>Case Management Systems

>Call Center

>Problem Resolution

>Helpdesk Support

PERSONAL SKILLS

>Authentic

>Personable

>Reliable

Northwestern Medicine

Chicago, Illinois Jun 2014 to Dec 2016

Patient Transporter

Transported patients to various locations around the hospital

Delivered equipment, as requested, to patient rooms or to storage

Maintained records on each patient and equipment transport

Assisted with bed delivery and installation

Cleaned and maintained equipment as appropriate

Performed nightly audit of guest registrations

Grand São Luis Hotel

São Luis, Maranhão, Brazil Apr 2007 to Jul 2009

Front Desk Reception

Greeted and registered hotel guests

Managed check-in and check-out functions for guests

Received and processed guest payments for hotel accommodations and other services

Events Coordinator

Guided event sponsors on tour of property and provided overview of event services

Prepared proposals for hosting events on property

Worked with event sponsor to prepare event programs

Managed property functions during event

LANGUAGES

English

Portuguese

TRAINING AND DEVELOPMENT

Windows, Internet and MS Office Suite

Computer Repair: PC Custom Building, Hardware/Software Installation

Business Tools: Active Directory, Microsoft Exchange and Imaging

Web Development

Data Control

Office Assistant

Social Media

EDUCATION

University Center of Maranhão

São Luis, Brazil

Jan 2011 to May 2013

Environmental Engineering



Contact this candidate