Desktop Support Engineer

Curriculum Vitae

Kiran Kumar R

Email Id : ***************@*****.***

Phone : +919*********

Objectives

To pursue a professionally satisfying growth and challenging career. Seeking a quality environment where my knowledge can be shared and enriched for the growth of the organization and self.

Summary of Experience

Possessing Two years of Past experience in the field of Computer Hardware & Networking where Planning, Implementation, Administration and troubleshooting are involved with multiple platforms of OS viz., Microsoft Windows XP, 2003, 2008, Windows 7,Windows 8 & Windows 10,mac os,ubantu installation.

Expertise

Ticket assigning, last working day clearence,bitlocker encryption

Installing & Troubleshooting all desktops, Laptops.

Installing & Troubleshooting all window platform OS like XP, VISTA, WIN 7, 8, 8.1, 10 & MAC OS

Provide remote Support to Different Locations (US, Bangalore and UK).

PXE Installing & configuration all application .

Configuring Microsoft Outlook 2003, 2007 & 2010 for User and Troubleshooting Mail Problem,

Remotely accessing the Desktop through RDC, Dame Ware, Ammy Admin and Team Viewer,

Job Responsibilities

Happiest Minds Technologies as Desktop Support Engineer

• Position : Service Desk

• Period of Service : Jul 9th 2018 to March 15th 2019

Ticket assigning, last working day clearence,bitlocker encryption

Active Directory (creating new user ID,permission to vpn etc… )

Installing & Troubleshooting all desktops, Laptops pxe.

Installing & Troubleshooting all window platform OS like XP, VISTA, WIN 7, 8, 8.1, 10 & mac os

Provide remote Support to Different Locations (US, Bangalore and Chennai).

Create and manage new Users, Email IDs etc, and Resolve Related problems

Configuring Microsoft Outlook 2003, 2007 & 2010 for User and Troubleshooting Mail Problem,

Trouble shooting Files Responsible for Installation of Anti-virus such as Symantec and E scan

Remotely accessing the Desktop through RDC, Dame Ware, Ammy Admin and Team Viewer,

Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals.

Printer & Scanner configuration & Troubleshooting for local & network printer.

Desktop (PCs, Laptops and Peripherals) hands-on experience for both hardware and software.

Helps install local area Installing & Troubleshooting all window platform OS like XP, VISTA, WIN 7, 8, 8.1, 10 & mac os network cabling systems,

Saravayainfotech as desktop Support Engineer

• Position : Field service category

• Period of Service : Dec 4th 2015 to May 30th 2018

Installing & Troubleshooting all desktops, Laptops.

Installing & Troubleshooting all window platform OS like XP, VISTA, WIN 7, 8, 8.1, 10 & mac os

Provide remote Support to Different Locations (US, Bangalore and UK).

Create and manage new Users, Email IDs etc, and Resolve Related problems

Installing & configuration all application like TALLY, CORAL, Photoshop, Adobe Reader.

Configuring Microsoft Outlook 2003, 2007 & 2010 for User and Troubleshooting Mail Problem,

Trouble shooting IMAP & PST Files Responsible for Installation of Anti-virus such as Symantec and E scan

Installation and configuration of Client application for mails.

Remotely accessing the Desktop through RDC, Dame Ware, Ammy Admin and Team Viewer,

Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals.

Printer & Scanner configuration & Troubleshooting for local & network printer.

Desktop (PCs, Laptops and Peripherals) hands-on experience for both hardware and software.

Helps install local area network cabling systems and equipment such as network interface cards,

Ticket assigning

Academic Qualification

Course

Stream

Year

Percentage

Bachelor of Computer Application

Dr. C. V. Raman University

2014

62%

PUC

Bhartiya shiksha parishad

2011

60%

SSLC

United mission High School

2007

54.7%

Technical Skills

Windows 2000, XP, Server 2003, 2008, 7, 8,.

Ms office excel, word, power point, Hardware & networking etc.,,

Personal Information

•Personal Details

•Name : Kiran Kumar

•Date of birth : 16th May 1991

•Father’s name : Ramesh

•Languages : English, Kannada,

•Hobbies : Learning new things, Listening Music.

Declaration

I hereby declare that the above information furnished is true to the best of my knowledge and belief.

DATE: You’re faithfully

PLACE: Bangalore

Kirankumar.R

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