LANGUAGES

Fluent French and Arabic

SUMMARY OF QUALIFICATIONS

Quality-oriented recent college graduate with a Master of Science (M.S.) in Internet Technology with IT consulting experience. Aiming to leverage academic experience and a proven knowledge of desktop technology, end user support, and systems configuration. Frequently praised as a public speaker and leader, can be relied on bringing colleagues together as a unit to efficiently complete the necessary tasks at hand.

Skills:

• Citrix, Axium, Romexis, Planmeca (troubleshooting) • Symantec (SEP A/V)

• Computer Repair • Hardware Upgrades • Excellent Communication

• Remote Desktop • Active Directory & Group Policies • File Vault Encryption

• Network Printer Setups • Image deployment • Dameware

• MacOS troubleshooting • KACE Management • JAMF

• Networking diagnostics • Ghost Imaging • BitLocker Encryption • WIFI troubleshooting • VPN troubleshooting • MBAM

• Excellent technical writing • ServiceNow ticket management • Web Help Desk

EDUCATION

Pace University, Pleasantville, NY

Master of Science in Internet Technology, May 2019

Bachelor of Science in Information Technology, May 2017

Projects

Human Computer Interaction using biometrics (Capstone Project Team Leader & Manager)

Computer Security Automated Processes (Capstone Project Independent Research)

PROFESSIONAL HISTORY

Columbia University July 1, 2019 - Present

User Service Consultant (CDM-IT)

Support staff and students with WIFI-connectivity issues across all devices and computers

Configuring clinical computers to be HIPAA compliant

Resolving MacOS & Windows 7,8.1,10 security compliance issues

Asset Inventory: organizing assets, rotating devices for replacement, keeping an organized record of devices and equipment.

Resolving incidents & managing assets through the Service Now ticketing system

Resolving VPN connectivity issues for faculty and students (DUO app & Cisco AnyConnect)

Setup network printers through Infoblox

PACE UNIVERSITY May 2014 to August 2016

Desktop System Specialist

Identified, troubleshot, and resolved hardware, software, and network issues.

Workstation installations and migrations.

Printer set ups (network IP and local USB), maintenance, and troubleshooting.

Provided user support to students, faculty & staff; troubleshoot issues via onsite assistance or by phone.

Mobile device troubleshooting for faculty, staff, and students. Both personal and company devices. (iOS & Android)

Carried out the identification of viruses and the removal of malware.

Configure, upgrade, and replace hardware components as needed

Software installation and configuration for Windows and Apple products.