Joseph DeZart 732-***-****, ac93dl@r.postjobfree.com

Summary

Technical Consultant, Project Manager and/or Business Analyst with a strong technical and business background, as well as an excellent customer service record.

Strengths include Multilingual project management, customer service, data center, migration, consolidation, relocation, co-location and build out. Strong Agile process experience. Possess the ability to support and develop strong customer relationship globally, fluent in Spanish and French. Possess more than 10 years of IT business Analysis, IT service Management, Project Management infrastructure in the domain of LAN Transformation, WLAN, WAN, IPT, security, data center consolidation and Co-Location, virtualization, Clouds, BMS (Building Management System such as:

Generator, UPSs, Chillers, Electrical wirings, PDUs, Building Management systems (BMS). Solid Knowledge of MPLS, WAN management, convergence and network managed services, change management, strong multi vendors and third parties experience.

Project Management Technical Skills and Tools

Microsoft Project, project management process and methodologies (SDLC) capable of managing multiple projects from inception to closure simultaneously, MS Server implementation and upgrades, Client/Servers, Office 365 migration, Clarity Management, Change Management.

Education

MS in Telecommunication and Information Management. New York University, Talon School of Engineering.

BS in Electro-Mechanical Engineering Technology the City College of New York, school of Engineering.

Technical Sales

Altice USA from Jun 2017 - May 2018

Technical Sales representative for Altice USA, great work ethic and customer services management,

Possess an extroverted personality and capable of building values and trust to customer’s site and remotely as well. Regularly adjusting work protocols and performing market research to achieve completion of sales and/or offer. Strong team building experience and well versed in French and Spanish.

State of New Jersey, Trenton, NJ Jan 2014 – Dec 2015

Consultant/Business Analyst

Doing a thorough Data Center assessment for the State of NJ (OIT) for all the three Data Centers, i.e. assessed power, cooling system, security sites, fire detections, and cable metric, reviewed and analyzed and managed contract requirements and performed gap analysis and provided recommendation.

Wrote request for proposal to different vendors (clearly described the statement of purpose, and tried to get the best bit possible from vendors) lay out the scope of work in details (which include roles and possibilities).

Capital One (Richmond Virginia) Jun 2013 - Nov 2013

Sr. Project Manager/Business Analyst

Managed the development of the project management process for the migration of all network appliances to include Juniper IDS/IPS, Big IP/F5s, Riverbed, BlueCoat and Symantec Antivirus and windows Server decommissioning, implementation and upgrades.

DC (Data Center) relocation and consolidation.

Developed the strategic migration and consolidation plan for the migration of all system appliances from three Data Centers into one.

Created the project entries into CA Clarity for all projects as well as managing and maintaining MS Project for the migration.

Lead change management CAB (Control Advisory Board) meeting to review the required steps with the PM, architect, engineers and obtain signoff from client to proceed with the implementation.

British Telecommunication of America (supporting, BMS and Novartis) Sept. 2007 – Sept. 2012

Technical Project Manager

Delivery Project Manager (DPM) who can manage several large-scale projects simultaneously, fully capable of delivering within project constraints, scope, time and cost and quality that meet the customer’s expectation.

Experience in managing network, telecom project and exposure to application project as well.

Strong experience in Data center migration, tech refresh, colocation, virtual, SAN and clouds (IPT, LANTT, WAN, LAN, MPLS deployment).

Tools mostly use Agile, project management plan, Clarity, SharePoint, Microsoft Suite to manage project documentation artifacts, communication, meeting, for reporting and status updates.

Schedule and lead meeting to discuss finalize details and follow with project resources to address open actions to keep project timeline on schedule.

Provide regular update to team leadership, sponsors on deliverable and risks.

Avaya INC (Basking Ridge NJ) Jul 2003 - Oct 2007

Converged Network Manager

Project Manager/Service Manager for NAR (North America) US and Canada

Sr. Manager for IT service management and/or project manager for Avaya IT services.

Managed global Avaya data center tech refresh infrastructure (Mainly in the US, Latin America and Canada) in the domain of IP Services (VoIP) and service management.

Gathered client technical specifications and engineering design to vet with project to validate the accuracy of the data before implementations.

Mitigated quality assurance of each client by gathering and analyzing client detail technical site information. SPOC (Single point of contact) in Latin America to ensure proper SLA are being rendered to client expectation by managing third parties, vendors and consultants.

Lucent Technologies (middle Town NJ) Jun 1997 - Mar 2001

Offer Manager/Project Manager

Pre-Sales Engineer/Offer Manager

Developed, Negotiated, and Managed Statements of Work (SOW’s) and SoPs (Statement of Procedures).

Responsible for managing all facets of client engagements in Latin America, EMEA, and West Africa.

Support technical sales specialist in the domain of OSS, VoIP and IP networking.

Business Development – Presentations, Proposals, RFP’s, Product Trial Management

Customer/Client support for Systems Architectural Design and post deployment issue resolution.

Supported Direct and Indirect Sales organizations

Ensuring data gathering exercises have been completed and all required information, resources are validated and delivered to the customer for signoff and stored in a collaborative SharePoint portal (eLearning) where all upper managers, customers and project stakeholders can have access to it.

Accomplishments

Project Manager who can ensure that teams meet or exceed tasks, revenue, and customer satisfaction objectives

Fully capable of managing multiple project simultaneously.

Strong experience in windows (Client/Servers) implementation and upgrade.

Possessed strong change management, vendor’s management experience.

Wireless Access Point (AP) wireless controller, our team had installed most of the AP in Latin America for British Telecom.

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