Customer Service Manager

Russell Masdal Usman Phase * ecoland subdivision sapphire St. Davao city Mobile: 094******** Email:******************@*****.***

Professional summary

Energetic sales person with very good leadership skills and with commitment to high standards of customer service, performance and integrity. Focused on customer needs and anticipate request to develop first-rate experiences. Dedicated and reliable with organized, proactive and problem solving nature.

Highlights

Customer service mindset

Proficient sales person

Visual merchandising

Consultative seller

Salesmanship

Open minded and willing to learn

Interacting with people

Coping with heavy workload

Drive and initiative

Leadership skills

Experienced

Sales advisor

H&M (hennes & mauritz Inc.) May 29 2016 – Present

Provide direct & indirect customer service on the sales floor, in the fitting room and at the cash point.

Works with garments according to H&M procedures. Has knowledge about products and sales activities.

Follows and executes safety, security and administration procedures in the stock room, back office and service areas.

Visual merchandising

Train new staff

Sales consultant

Store’s specialist Inc. (Rustan’s group of company) August 29 2015 – January 28 2016

Greet customer with a smile and thank customer for coming.

1 on 1 direct customer service.

Accept store delivery.

Sales consultant

Store’s specialist Inc. (Rustan’s group of company) December 26 2014 – may 25 2015

• Greet customer with a smile and thank customer for coming.

• 1 on 1 direct customer service.

• Accept store delivery

Education

Bachelor of Science in business administration Graduate March 31, 2013

Major in human resource management

AMA computer college zamboanga city branch

2 years hotel & restaurant management Graduate April 2, 2011

AMA computer college zamboanga city branch

Reference

Chuck Morante Visual display manager for Mindanao zone 1

097******** SM MART

Chesylene Lou Gocela Department Manager 093******** Hennes&Mauritz Inc. (H&M INC.)

Crisologo G. manila Jr. Visual merchandiser

092********/099******** Hennes&Mauritz Inc. (H&M INC.)

Edson Mariano Team Leader visual merchandiser

091******** Hennes&Mauritz Inc. (H&M INC.)

Jammid Dawal Department Manager 092******** Hennes&Mauritz Inc. (H&M INC.)

Kariza Tupaz SCO-Clerk 093******** Mindanao Shoppers daily destination corp.

Lani Belarmino Herda Store supervisor

093******** Store’s specialist Inc. Abreeza mall of Davao

Sheena Mae Albano Trazo Store manager

091******** Toy kingdom and svi express lanang, international toy world Inc.

I hereby swear that all the above mentioned information given by me is true and correct.

Russell Masdal Usman Applicant

Contact this candidate