Field Service Engineer MRI

Sushil Dumbre

Suyog Appartment, JN */*/** ., Sector -9, Vashi, New Mumbai -400 703

Contact No: 916-***-**** / Email: **************@*****.*** Customer Support Professional / Technical Support Professional / Field Service Engineer / Service Sales Professional.

Offering 11+ years of experience of Technical Service & Service Sales across the Medical Equipment & Medical Imaging Industry.

Profile:

Dynamic and result oriented professional offering over 11 years of experience of Technical Service & Service Sales across the Medical Equipment & Medical Imaging Industry.

Demonstrated professional excellence in driving service operations & maintaining customer satisfaction.

Excellent knowledge of technical service operations.

Exceptional talent in customer services/customer support.

Acknowledged team player, with fine tuned analytical and troubleshooting skills.

Excellent written and verbal communication abilities.

Worked at different geographic locations with different teams and customers.

Thorough knowledge, certification and hands on experience of working with different Medical Imaging Equipments.

Smooth service delivery and target achievement by organizing and planning with team and customer. Core Competencies:

Technical Knowledge Technical Support Management After Sales Service Management

Service Sales Management Customer Support Customer Relationship Management

Vendor Management Effective Communication Skills Reporting and Documentations

Sharp Analytical & Troubleshooting Skills Acknowledged team player Experience:

11+ years of experience in Technical Service operations & Service Sales across the Medical Equipment

& Medical Imaging Industry in different geographic locations. Siemens Healthcare Pvt Ltd, Mumbai Feb’ 2015 - Present Customer Service - Executive

Installing 1.5T & 3T MRI systems

Maintaining and servicing all MRI systems installed in Mumbai region

Providing support to Service Engineers from other cities and regions

Work in close coordination with Logistics and Back Office departments

Helium refilling in all Ramped Up & ramped down MRI systems

Official Training completed in MRI basics & MRI Product Essenza at Shenzhen Factory.

Troubleshooted & resolved network issues.

Trivitron Healthcare Pvt Ltd - Mumbai Feb’ 2012 - Jan’ 2015 Field Service Engineer.

Handled the region of Mumbai after sales service operations.

Successfully managed installations, servicing and breakdown maintenance throughout the territory.

Smooth Service delivery and target achievement with organizing and planning with team and customers.

Effectively Handled AMC/CMC collections, Parts sales, product Upgrade Sales, AR collections.

Supported in product demonstrations for new sales as sales support as well as application training to users.

The work carried out is of the medical diagnosis equipments like B/W ultrasound scanners, colour Doppler, 3-D & 4-D colour Doppler.

Competently maintained highest standards of customer service by giving preference to customer satisfaction & promptly resolving customer problems & concerns.

Successfully achieved material consumption targets by minimizing part failure by proactive monitoring and maintenance and local repairs.

Official Training completed in Hologic Inc Mammography & Biopsy equipments at Hong Kong KB Services – Mumbai. Nov’ 2010 - Jan’ 2012

Field Service Engineer.

Handled the region of Mumbai after sales service operations.

Successfully managed installations, servicing and breakdown maintenance throughout the territory.

Smooth Service delivery and target achievement with organizing and planning with team and customers.

Effectively Handled AMC/CMC collections, Parts sales, product Upgrade Sales, AR collections.

Supported in product demonstrations for new sales as sales support as well as application training to users.

The work carried out is of the medical diagnosis equipments like B/W ultrasound scanners, colour Doppler, 3-D & 4-D colour Doppler.

Siemens Ltd – Goa Oct’ 2006 - Nov’ 2010

Production Engineer

Handled after sales service operations in manufacturing unit for C-Arms.

Handled all after sales activities like product installations, warranty support & service, Breakdown maintenance, pre installation site visits and site planning etc.

Handled Product life Management collections, parts sales, product upgrade sales.

Handled Lean Manufacturing & the implementation..

The work carried out was of the medical diagnosis equipments like X-ray machines, IITV units etc.

Got the Basics of X- Ray training at Siemens Medical Goa during Feb-07 & Mar- 08. Prerna Enterprises – Rabale MIDC Jun’ 2005 - Aug’ 2006 Quality Inspection Engineer

Quality Inspection of Siemens various Circuit breakers & Inspection Panel wiring of Industrial equipments.

The work carried out was of the computer hardware & IT peripheral equipments.

Learnt the industry culture & way of working in organizations & cross functional teams. Education Qualifications

Degree/Course University / Board Percentage /Grade Year of Passing

Diploma in Electronics &

Communication Engineering

Technical Education Board.

Mumabi, Maharashtra

63.54%

2005

SSC (10th) Mumbai 53.06% 2001

Date of Birth: 16th April, 1985

Nationality: Indian

Marital Status: Married

Language Proficiency: English, Hindi, Marathi

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