Marcus Haynes

Southfield, MI – ***** – 313-***-**** – ac93a2@r.postjobfree.com – linkedin.com/in/marcus-haynes-5958665

Network and Security Leader

Network Engineer - IT Consultant - Project Management

Network Design/Upgrades

System Design/Optimization

Technical Troubleshooting

SLA Compliance

Backup/Recovery Strategies

Client/Vendor Relations

System/Network Security

Disaster Recovery

Cross-Team Collaboration

Highly adaptable and experienced Network Engineer, Systems Manager, and Technical Consultant focused on increased performance and reliability.

Strong analytical and basic research skills Capable of effective managing a team of professionals and delegating work assignments as needed

Accomplished collaborator, working with senior leadership, vendors, and key stakeholders to gather project information and determine scope and requirements.

Experienced in inventory, budget, and resource management, customer service, prioritizing efficiency and effective allocation. Excellent oral and written communication skills

Ability to successfully multi-task while working independently or within a group environment.

CAREER ACCOMPLISHMENTS

Collaborated with stakeholders to identify, resolve, and improve infrastructure problem areas and chronic issues.

Led transition from DSL network to T1 circuit within three facilities.

Oversaw five network engineers responsible for providing uninterrupted network availability.

Managed inventory and allocation of $350k worth of IT equipment.

Led efforts to evaluate network vulnerabilities, recommend security solutions, and implement system enhancements.

Resolved 250+ field service calls monthly while ensuring consistently high accuracy levels.

PROFESSIONAL EXPERIENCE

VERIZON BUSINESS Auburn Hills, MI Oct-2014-Mar-2019

Network Engineer

Support Chrysler’s Global Enterprise Network Infrastructure’s data center and back end system connectivity at Chrysler’s NOC. Monitor network operations daily, including configuration, capacity, access, performance, and security management. Identify and resolve network issues while acting as primary first responder within the NOC. Prioritize and troubleshoot incoming network and system tickets and act as single point of contact for internal and external clients for issues including WAN-LAN, MPLS, internet, VoIP, and managed services. Provide telecom technical support for transport services, including T1, DS3, fiber, and Ethernet facilities. Review data transmission traces and identify network, server, and application configuration issues, utilizing protocol analysis tools. Assist in maintaining and updating standards documentation.

Quality Improvements: Identified and improved network infrastructure problem areas and chronic issues and effectively troubleshot and resolved by collaborating with senior engineers.

CSIG HOLDING Milford, MI Sept-2013-Apr-2014

Technical Consultant

Provided expertise on resource, staff, and contractor/consultant allocation in order to maintain project delivery plans. Planned and executed projects while following strict deadlines and budgetary restrictions. Determined project objectives and monitored quality control throughout the project life cycle. Managed coordination of simultaneous projects while focusing on strategic business and organizational objectives, by providing plan and review recommendations and action plans. Resolved arising project problems, completed audits, identified trends, determined system improvements, and implemented change as necessary. Define project scope, goals and deliverables that support IT goals in collaboration with senior management and stakeholders. Documented and reported error findings during project installations to ensure problem resolution.

Network Improvement: Led transition from DSL network to T1 circuit within three facilities.

Relationship Management: Oversaw vendors and coordinated with building representatives and facilities management within multiple store locations.

PCI INC. Killeen, TX July-2011-Mar-2013

VSAT Field Engineer-Supervisor for Afghanistan

Provided mission critical network support for enterprise and forward operating base network implementations, including design, integration, deployment, and troubleshooting. Supported up to 500 end users including military subcontractors, ensuring ability to provide personnel and logistical support to US military operations. Designed, installed, supported, and maintained new network hardware and software infrastructure; troubleshot, analyzed, and resolved operational network faults. Monitored all backbone links and network devices, and documented all changes. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Conducts project meetings including: project kickoff, design, updates, issues, executive briefings, closeout, etc. Review and assign tasks to team members as needed. Provide management updates and reports to various IT leadership as need for related projects.

Team Leadership: Led all functions of up to five network engineers responsible for providing uninterrupted availability of networks within complex environments.

Resource Management: Managed inventory and allocation of $350k worth of IT equipment.

Systems Management: Installed, configured, and maintained iDirect and COMTECH satellite modems and small/medium/large LANs, and over 2.4m and 3.8m KU/C band satellites in several remote locations.

Network Security: Led efforts for continuous improvement, including evaluating network vulnerabilities to recommending security solutions for customers, and evaluated and implemented network system enhancements.

THE EPITEC GROUP Southfield, MI Mar-2007-Sepr-2010

Network Engineer

Provided continuous network support and improvement to company’s largest client, Ford Motor Company, including providing leadership in installation, configuration, and upgrading of complex Cisco network components within network infrastructure. Led all testing and troubleshooting of workstation network connectivity. Distributed incoming network tickets and led troubleshooting and resolving complex technical issues. Ensured strict SLA requirements were met.

Customer Improvements: Implemented Epitec in order to expand business within the Ford account and maintained customer satisfaction throughout the process.

Project Success: Directed installation and configuration of several projects, including complex Cisco network components. Collaborated with site IT managers and network planners to map out project scope and focused on maximizing communication between contributors and customers to ensure successful project planning and implementation.

TECHNICAL SOLUTIONS Troy, MI Jan-2005-Mar-2007

Systems Engineer

Provided uninterrupted network services to professionals across 14 Detroit public schools. Delivered field-based technical support, including installation, configuration, and repair of all network routers and switches. Managed and troubleshot server infrastructure. Identified and resolved complex network difficulties and connectivity issues. Utilized Symantec Ghost to create and deploy desktop images.

Customer Satisfaction: Resolved 250+ field service calls monthly while ensuring consistently high accuracy levels.

Career Notes

Hardware Technician with Entertainment Publications / Sirco Associates Inc.; delivered network and computer design solutions and efficiency improvements, provided field-based support to 2,500+ users, acted as liaison between customers, and fully researched, installed and maintained workstations, servers, TCP/IP protocols and network clients.

Early career includes experience as Field Engineer I with Vanstar Corporation, Hardware Technician for C.A.T.S., and Computer Support Technician Instructor with Kaplan Career Institute.

TECHNICAL PROFICIENCIES

Protocols:

TCP/IP, IPX/SPX, AppleTalk, SMB, NetBIOS, VPN solutions, OSPF, RIP/RIP2, BGPv4, IPX RIP, Switching/Bridging, Spanning Tree, Ethernet 10/100/1000.

Operating Systems / Software:

UNIX- Solaris, Cisco IOS, CatOS, Windows 9x/NT/2K/XP/Vista, Windows Server 2008/2003/2k/NT Novell, Red Hat Linux 9,SUSE MS Office (Word/Excel/Outlook/PowerPoint/Project)

Hardware:

Languages:

Cisco routers & switches, Wireless Access Points, Palo Alto Cisco Pix Firewalls, Cisco Works.

C, C++, Java, SQL.

Tools: Infinistrean, NGenius, Network Node Manager, Solarwinds, Qradar, Firemon, DriveIT,

EDUCATION AND CERTIFICATIONS

UNIVERSITY OF DETROIT MERCY, Detroit, MI

Master of Science, Information Assurance, Cybersecurity

WAYNE STATE UNIVERSITY, Detroit, MI

Bachelor of Science, Computer Technology, Microcomputer System Architecture and Design

Certifications

Microsoft Certified System Engineer (MCSE) Microsoft Certified Professional (MCP)

Cisco Certified Network Associate (CCNA)

Contact this candidate