Engineer Technical Support
Resume:
RESUME
VINEETHA RAI BV
E-mail- **********@*****.***
Mobile no- +974********
OBJECTIVE :To work with commitment in a well organized company, where my skills and contributions will be useful for the development of the company and boost my career.
EDUCATIONAL QUALIFICATIONS : BACHELOR OF COMMERCE (2014) COURSE COLLEGE YEAR OF
PASSING
PERCENTAGE
B.com Vivekananda degree college
puttur
2014 (56%)
PUC Smt D chennamma college
madapur
2011 55.10%
SSLC St mary’s highschool suntikoppa
.
2009 57.44%
EXPERIENCE :
(1) OLA CABS
Name of the company: ANI Tecnologies Pvt Ltd(Ola cabs) Nature of work: Email Support
Designation: Customer support executive & quality analyst Period: Feb 2015 to Sep 2016.
• Responsibilities :
o Maintaining TAT (turn around time).
o Daily reporting.
o Performance training to personnel.
o Time reporting.
o Problem solving & troubleshooting.
o Monthly quality reports.
o Customer feedback analysis.
(2) Hewlett - Packard
Name of the company: Quess corp Ltd (Hewlett Packard Inc.) Nature of work: Technical Support
Designation: Technical Support Engineer (L1)
Period: May 2017 to April 2019.
• Responsibilities :
o Maintaining TAT (turn around time).
o Daily reporting.
o Performance training to personnel.
o Time reporting.
o Supporting Australian and New Zealand customers through email. o Problem solving & troubleshooting.
o Man power management.
TECHNICAL SKILLS :
Operating Systems : windows 7\xp\2000
Technologies and Tool: Microsoft office (excel, word, powerpoint), Tally 72 (Accounting system), Typing (30 w.p.m)
Internet Technologies: Networking.
EXTRA CURRICULAR ACHIEVEMENTS :
Participated in nursing camp in military hospital Belgaum representing institute and NSS.
Represented Our Institute at various Inter Departmental Competitions
Participated in personality development programs, cultural activities.
Represented State (Karnataka) in under 19
th ”
STATE LEVEL BASKETBALL”.
Represented State (Karnataka) in under 19
th ”
STATE LEVEL HOCKEY”.
Represented State (Karnataka) in under 19
th”
STATE LEVEL SHUTTLE AND BALL
BADMINTON”
PERSONAL PROFILE:
Father’s Name : VITTAL RAI BUNT SHESHAPPA
Mother’s Name : VIJAYALAKSHMI BUNT CHIKKAPU
Husband’s Name : ABHIJITH SHETTY
Date of Birth : 02/12/1993
Nationality : Indian
Gender : Female
Languages known :English, Hindi, Kannada, Tamil, Telugu, Tulu,Malayalam Hobbies : Singing, Dancing, craft making, gardening, painting. Passport no. / validity :T3611474 VALID UPTO 03/03/2029 Permanent Address : #242 A, Gargandur,
Somwarpet, Kodagu
Karnataka, PIN: 571251
DECLARATION: I hereby declare that the information given in the application is true, complete and correct to the best of my knowledge and belief.
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