Manager Management

Alfredo Patnella Tezanos

Highly qualified IT Manager and MBA, ITIL V3 and COBIT 5 certified, over 20 years of experience, excellent technological skills and work history. Wide range of knowledge from team management to application developing and SRE. 100% bilingual English / Spanish.

2881 Grande Allée, Saint-Hubert, QC 514-***-****

*******@*****-*******.***

linkedin.com/in/apatnella

Spanish English

Italian French

Soft Skills

Team Leader Self Driven Flexible

Oral / Written Communications Active Listener Effective Time Manager IT Skills

Servers / Operative Systems

CENTOS, Server Virtualization, Cloud Services. VMWare Hyper-V, MS Azure & AWS.

Development & Programming Languages

Ruby on Rails, Python, REDIS, HAProxy, Ansible, git, APACHE, JBOSS, C#.

Administration / Project Implementation

Office 365 Online, Project Management, Team Management, IT Project Implementations.

Communication / Networking

VoIP technology over ASTERISK, VTiger, Vicidial, Queuemetrics. Database Management

MS SQL Server, MySQL / MariaDB, NoSQL, MongoDB.

Standards Implementations

ITIL, COBIT 5

Work

Experience

IT Operations Manager for a micro credit provider in DR. CrediCefi Project 2018 - Present

Responsibilities (Lead team of 6)

● Management of infrastructure, Database and development teams.

● Manage mission critical high availability environments over MS Azure.

● Manage multiple CORE Servers under CENTOS.

● Manage Data Warehouse and BI running over MSSQL, MariaDB, MongoDB and MetaBASE.

● Manage all IT project implementations.

● Project Implementation: Loan Management CORE, Automated Dialer Solution, Data Warehouse / Reporting Platform.

Digital Channels Manager for fourth largest bank in DR. Asociación Popular de Ahorros y Préstamos (APAP) 2014- 2018 Responsibilities (Lead team of 7)

● Plan and direct implementation, development and launch of multiplatform internet banking solutions running APACHE.

● Lead ATM and POS team with high availability standards.

● Implement development of Internet Banking System running LINUX, JBOSS and JAVA.

● Implement development of Internet Banking APP over JBOSS. iOS and Android.

● POS Network updates over Git.

● ATM Network - Implemented ATMCore. Implement update platform over Git.

● Contact Center support (IVR, Custom Apps)

● Inter Institutional transfers (LBTR, Bill payments, ACH)

● Project Implementation: EMV / CHIP Acquiring, LBTR, CISCO Unified Communications - Contact Center / IVR, Online Bill Payment

Development and IT Manager for news and media corporation in DR. Diario Libre / Grupo Omnimedia 2013-2014

Responsibilities (Lead team of 16)

● Management of the IT and Development Department for a leading multimedia news company. CAPEX management.

● Planning and management of all projects in the areas of infrastructure and networks, including the shift to server virtualization platform Hyper-V under System Center.

● Planning and management of development projects and implementation of both client server and web applications. Including a large version change of publishing core and mobile applications. In charge of web redesign of a multi million visitors website.

● Area management of IT client service averaging 95% satisfaction.

● Successful implementations: Editorial Core, Exchange 365, Phone System 350 extensions. Processing & IT Manager for multinational insurance company in DR. Key Components, LLC / Merchant Autopay Services 2008-2013 Responsibilities (Lead team of 14)

● Management of Multiple critical and high availability Databases. Handling multiple database platforms. MSSQL, MySQL

● Managing the department ACH payment processing, Credit Cards and Draft processing..

● Plan structures for Call Center IT Structures. Management of 3rd parties, Wholesale/remote.

● Development of high traffic web applications.

● Mobile application development for Android and iOS

● Planning and implementation of Call Centers on open technology (Asterisk, Vicidial, Queuemetrics, VTiger).

Offshore Operations Manager for multinational software development company in USA. ANA-DATA, Ltd. 2004-2008

Responsibilities (Lead team of 18).

● Manage all projects in software development using the development framework NET created by the company.

● Manage a team working on development projects of global critical applications for financial corporations.

● Managing financial, payroll, HR assessment and recruitment of developers, analysts and architects.

● Direct and approve software designs. Monitor customer deployments in the United States.

● Design, implement and maintain administrative and RD growth plans aligned with corporate goals.

MIS Supervisor (Technology) / Projects Superintendent for a medical products manufacturing multinational in USA.

HOSPIRA, LTD. (ABBOTT HOSPITALS, LTD.) 1997-2004

Responsibilities (Lead team of 8)

● Lead IT department overseeing four technicians and a supervisor

● In charge of the department HR and Budgeting.

● Designing departmental plans in the short, medium and long term in administrative terms.

● Defending the IT department to local audits contracted and corporate.

● Championing QA validation projects and quality standards compliance at the plant.

● Evaluate, install and manage server security, backup, service packs, upgrades, CASE, HR Systems, etc..

● Managing IT projects controlled within the quality system of the plant. IT Supervisor for an Import Export company.

INDUSTRIAL AGENCY G. NEUHAUSER 1991-1997

● Manage all computing systems. Providing users with assistance related to IT.

● Maintain accuracy in inventory, scheduling equipment maintenance and taking all the information from contractors to date.

● Maintain network links between two offices in Santo Domingo. Education Higher Education

Loyola College Santo Domingo

Bachelor's Degree Systems

Engineering

Universidad Nacional Pedro Henríquez

Ureña (UNPHU)

Diploma in Quality Control

Santo Domingo INTEC

Business MBA

Universidad Nacional Pedro Henríquez Ureña

(UNPHU )

COBIT 5 Certification

Courses &

Seminars

(2014+)

● COBIT 5 Certification - Santo Domingo, DR (2018)

● Achieving ITIL Foundation Certification • Herndon, VA (2017)

● SCRUM Master and Agile Methodology - Santo Domingo (2017)

● Administración de Proyectos de TI - Santo Domingo (2017)

● Técnicas y Experiencias de Dirección de Proyectos Santo Domingo (2016)

● Fundamentos Dirección de Proyectos Santo Domingo (2016)

● Designing and Implementing a SQL Server 2008 Database • Atlanta, GA (2014)

● Expert knowledge systems and Server Virtualization cloud services. Under VMWare, Hyper-V and hosting services as MS Azure. Expert knowledge of DEVOPS using CHEF.

● Expert knowledge of VoIP technology, ASTERISK

● Expert knowledge of Database Management (MS SQL Server, MySQL, Oracle).

● Expert knowledge of Ruby on Rails, C # and Mobile Applications for Android and iOS.

● Visual Basic, Level I and Advanced Education Center • Dominican GBM

● Project Management for Software Development Learning Tree • Chicago, IL (June 2015)

● -.NET Best Practices and Design Patterns - Learning Tree International • Miami, FL (August 2015)

● NET Enterprise Web Development -. Learning Tree International • Chicago, IL (February 2014)

● Ruby on Rails - Erudeka! • Orlando, FL (2014)

● MySQL for Database Administrators • Oracle University Online (2014)

● MySQL High Availability • Oracle University Online (2014)

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