Developer Support
Resume:
RAFAEL FRONZA
Rua das Hortências, *** – Jardim Dulce – Santa Bárbara d’Oeste – SP
Single 24 years (09/07/1994) ***************@*******.*** https://www.linkedin.com/in/rafael-fronza-671422134
Objective: I.T. Field, Python Developer, Unix/Linux Activities, DevOps Engineer, DevOps Specialist.
Education: Information Systems – Centro Universitário Salesiano de São Paulo(UNISAL) – 2014 to Dec/2017.
Mechatronic Engineering – Escola de Engenharia de Piracicaba (Engineering School of Piracicaba) – EEP – 2012 a Jun/2013
High School – ETEC Polivalente Americana – 2009 to Dec/2011 Technician in Project Mechanics – ETEC Polivalente Americana – 2010 to June/2011
Qualifications:
Docker knowledge
Jenkins knowledge
Shell Script development knowledge
Python development knowledge
Git Repositories knowledge
Unix, Linux, AIX knowledge
MySQL, Oracle sqldeveloper database knowledge
Basic development knowledge in C/C++, Java, PHP
Basic development knowledge in Mobile platform (Android) Complementary Education:
Language: English – Advanced
Computing: MS-Office – User level
Computing: Operational Systems – Windows, Unix based systems Professional Experience:
Application Developer – DevOps – IBM Brasil – Dec/2018 until now
DevOps Specialist – IBM Brasil – Sep/2017 to Dec/2018
Production Support Specialist – IBM Brasil – Aug/2014 to Sep/2017
Trainee – IBM Brasil – May/2014 to Aug/2014
Production Designer – Fermara Ind. e Com. de Refrigeração – Jan/2013 to May/2014
Production Designer – Fermara Ind. e Com. de Refrigeração (People Human Resources) – Oct/2012 to Dec/2012
Detailed Professional Experience (IBM):
IBM – AT&T – Application Developer – DevOps – Dec/2018 until now Application Developer with emphasis in DevOps culture at AT&T account, managing and supporting Jenkins Pipelines, automating process with Python and Shell Scripting, version control with Git (BitBucket). Analysis of new tools related to DevOps culture available in business market, to understand if it can be applied into our company to provide the best approach and a better solution for the client.
IBM – Sprint – DevOps Specialist – Sep/2017 to Dec/2018 DevOps Specialist - Performing automation and continuous development/delivery/test to multiple environments, working with script development, server configuration, software installation and monitoring.
Emphasis in Jenkins automation and monitoring, Docker containers management and image creation, Python scripting for deployments in training environment and Git practical skills. Change Management and Tasks Creation – Performing full support on change/task requests for fix and Releases in RMS, understanding the environment and server configuration, able to deploy application artifacts within Jboss and knowledge in Jboss configuration. Automated the manual deploy in RHS/VWI/RAI and LFO environments to facilitate and provide faster and better results for the client.
Shell Script – Investigation and analysis in all batch jobs that exists in RMS, providing support in execution and in code writing. Evaluation of usability and needs related to a required script. Multiple Operation Systems and application support such as Unix, AIX, Linux, Jboss, Apache, Windows and RedHat.
IBM – Sprint – Production Support – Aug/2014 to Sep/2017 Application support and monitored support to RMS (Retail Management System) in Brazil's Sprint account along United States, India and Philippines. RMS application is the main system in Sprint company, to perform devices, plans, accessories sales and telecom procedures in United States, and Sprint owns approximately 1500 stores around the country.
RMS Production Support Brazil team, currently composed by 17 employees, work along United States, India and Philippines team.
SME and POC (Point of Contact) in batch jobs, providing development support and creating all documentation related.
Emphasis in batch jobs application migration and application support in RMS to Radioshack
(LFO).
WikiFarm POC (Point of Contact) providing support on existent wiki pages and in wiki creation
(MoinMoin Powered Wiki pages).
Multiple Operation Systems and application support such as Unix, AIX, Linux, Jboss, Apache, Windows and RedHat.
July/2019
Contact this candidate