Technical Support Engineer

ANSAR ALI FAREED

King Abdul Aziz Road, Jubail, Saudi Arabia

Mobile: +966-***-***-***

Email: ***********@*****.***

IT Project Engineer

Technical Support IT Project Support

An aspiring Engineering Graduate in Computer Science and Information Technology with 9 years’ experience in different organizations in India and abroad providing IT Technical support, System/Business Analyze and always looking forward to more challenging opportunities in a multinational company where I can utilize my skills and experience in achieving the business goals of the organization thereby furthering my career progression. Technical Skills: SharePoint Server 2013, Windows Server 2003/2008/ Windows Server 2012 R2 & Active Directory, Windows 7,8,10, Cisco/Fortinet firewall configurations, Yealink voice technologies. Oracle Fusion Cloud CRM, HCM, Finance, SCM, Oracle BI Reports, NAS Storage Applications: MS Office365 (Word, Excel, Outlook, PowerPoint, Access) Strengths: Excellent interpersonal skills

Team player and willingly share the knowledge to colleagues Able to settle-down in any environment and willing to learn new methods and technologies Adaptable to professional work environment

Problem solving and Trouble shooter

PROFESSIONAL EXPERIENCE

Jaddarah Workforce Service, Jubail, KSA July 2014-Till Present Sr. Business Systems Analyst, Oracle Fusion

Assigned as a Project Engineer for implementation of Oracle Fusion Rel11 cloud application, technical Support for four Modules and regularly provides guidance/assistance in training employees within the organization.

Provide front line support to HR, Finance, SCM&CRM departments.

Creating quick BI Publisher reports, Data Models for users with basic SQL queries and Template Builders.

Good Knowledge on ADF desktop integration, FRC, Smart View reports, File based loaders Payroll, Finance, CRM

Monitoring project Progress and regularly conducting workshops.

Works with software development team to provide quality assurance and usability testing, application deployment and end-user support for internally developed application systems. Use internal ticketing system, evaluate, and prioritize incoming IT tickets (telephone, voice mail, e-mail, and in-person).

Coordinates Special IT projects when assigned and join the web conferences specific to the change.

Serve as a liaison between Operations and Consultant to assist or gather business requirements needed for system modifications, enhancement and implementations

Implements and maintains switches, routers, gateways, security firewalls, and VoIP telephony infrastructure and has Strong attention to detail multi-tasking.

Creates network user accounts, email accounts, and sets access permissions for new employees.

Installation of new software/hardware, configuration and troubleshooting ANSAR ALI FAREED Resume, Page 2

Provide technical support for both hardware and software issues on Microsoft Servers and client-based computer operating systems

Performs ongoing research and accumulates knowledge of rapidly changing Information Technology industry to keep current on security issues, technology trends, upcoming opportunities for improvement, etc.

Maintains adequate stock of IT supplies.

Work with vendors to coordinate and manage all IT systems (software vendors, internet, consultants, etc.) Oakton Consulting Technology, Hyderabad, India Sep 2013- June 2014 Sr Service Desk Analyst

Provided first level administration of Oracle Database

Acknowledge the request for DB stop/start, user creation and grant specific data access to user

Handle issues with PC clients, Server hardware/software and mainframes

Monitor the backups, recovery errors, respond to the request regarding the restoration of the DB

Optimize systems performance and spool utilization. Responded to system hardware/software error messages, storage and hardware configuration problems.

Monitors all master hardware and performance consoles.

Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, etc.

National Company, Dammam, KSA Oct 2012 – Aug 2013

System Analyst

Worked on deputation as consultant short term project on installation and configuration of Windows server and Exchange Server.

Maintaining Windows 2003 server issues, problem solving and implementation.

Experience supporting Active Directory - deployment and management

Experience in Exchange server 2007.

Networking skills such as: LAN/WAN experience and TCP/IP networking skills.

Provide system backups and maintenance of staff workstations on a regular basis, using hardware and software solutions

Maintain documentation of all deployed hardware, software, configurations, licenses, and uses.

Preparation of daily, weekly and monthly progress reports. Mahindra Satyam, Hyderabad, India June 2011 – Sep 2012 Technical Support Executive – Server monitoring (Scotia Bank)

Monitoring and management of servers running in window and Unix environment, including error detection, incident resolution, diagnosis of software and hardware problems and submit any change major issue to local system Team.

Install, upgrade, and maintain three categories of workstations (laptop, desktop, and virtual machines).

Research, procure, install, configure, analyze, and debug peripherals such as printers, scanners, barcode scanners, pointing devices, keyboards, and flash drives.

Perform troubleshooting analysis of servers and associated systems.

Works with Information Security and Network security to ensure systems are totally secure. ANSAR ALI FAREED Resume, Page 3

Knoah Solutions, Hyderabad, India Feb 2010 - Oct 2010 Technical Support Executive

Resolve clients’ Palm phone’s problems over the phone.

Identify, correct & advice on the Sync issue in Client computer systems.

Analyzing the Palm Handheld Devices synchronize issues with computer faced by users in Real time and there by concluding with the possible resolution.

Take full ownership of the case assigned and drive the issue to its closure. EDUCATION & TRAININGS

Bachelor of Technology in Computer Science and Information Technology from Jawaharlal Nehru Technological University-June 2009

Core Solutions of Microsoft Certified SharePoint Server 2013- MS0615483589, 2016 Microsoft Network Administrator, 2013

Oracle Fusion Cloud Application Administration Rel12, 2015 TECHNICAL ACHIEVEMENTS

Received best project manager award twice in recognition of hard work spent in ERP implementation for 8 months and 3 weeks of network and infrastructure designing for the new branch.

Earned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues. Successfully resolve hundreds of issues monthly without requiring escalation to a higher tier.

Recommended that new employees undergo training on desktop software applications. Achieved management buy-in, assisted in the development of courseware.

Conducted research on proposed system upgrades and identified potential incompatibilities that lead to alternative system purchase.

Excellent troubleshooting skills with ability to diagnose issues with complex applications and processes. PERSONAL I NFORMATION

Nationality: Indian, Age: 35 Years, Languages: English, Urdu, Arabic

Contact this candidate