Manager Customer Service
Resume:
YOLANDA M. SANTOS
Bldg.**, */F Flat ** Old Al Ghanim, Doha, Qatar
Contact No.: +974-********
Email: *******@*****.***.**
To seek better opportunity and career advancement and to be able to apply my knowledge I required from my previous job and learn more from the new company I been hire on.
Detail-oriented, efficient and organized.
Possess strong analytical and problem-solving skills, with the ability to make well thought out decisions.
Excellent written and verbal communication skills.
Highly trustworthy, discreet and ethical.
Resourceful in the completion of projects, effective at multi-tasking.
A.NAAAS GROUP FOR REAL ESTATE PROJECT MGT & DEVT W.L.L-Doha, Qatar
Position: ACCOUNTS-SECRETARY & PROCUREMENT
July 2014 – March 31, 2019
Duties and Responsibilities:
Direct reporting to Finance Manager.
Maintains accounting records by making copies; filing documents.
Answering calls, taking messages and handling correspondence.
Maintaining diaries and arranging appointments.
Manage the daily/weekly/monthly agenda and arrange new meetings and appointments
File and update contact information of employees, customers, suppliers and external partners.
Support and facilitate the completion of regular reports
Monthly monitoring for the billing of Kahramaa.
Check frequently the levels of office supplies and place appropriate orders
Encode and update monthly customer invoices
Received all cheques and cash payment from customers.
Encode and update daily payment from customers.
Coordinate to the customers to follow up the payment.
Handling petty cash.
Check and update weekly Bank Statement for all projects.
Perform monthly accounting activities including reconciliations of bank and credit card accounts, other month-end reconciliations
Responsible for attending to queries from business units and vendors with reference to purchase orders and receipts of goods.
Responsible for the preparation and accurate processing of purchase orders (LPO).
Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.
B.NAAAS LOGISTICS-Doha, Qatar
Position: Customer Service
December 01, 2011 – May 01, 2014
Duties and Responsibilities:
Effectively manage large amounts of incoming calls
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies.
C. Al-Rayah Transport / City Limousine- Doha, Qatar
Position: Receptionist/ Secretary
February 24, 2008 -up to June 26, 2011
Duties and Responsibilities:
Filing of all documents.
Attending phone calls from internal and external customers, take and relay messages
Responsible to report to manager his appointment and all his incoming calls.
Get all the bookings detail from the customers. (through e-mail. fax and phone).
Deal with queries of customer.
Making all invoices.
Making quotations.
Making daily and monthly report.
Coordinate to other companies regarding all the payments.
Provide information to callers.
Collect the payment from all drivers.
Check the radar of all cars every end of the month.
D. P.IMES Corporation – CEZ, Rosario, Cavite Philippines.
Position: Supervisor (Materials Preparation)
July 01, 2003- July 27, 2007
Duties and Responsibilities:
Material Controller
Perform Physical Inventory
Give instructions and orders to subordinates.
Responsible for the productivity and actions of group.
Determine work assignments and procedures.
Ensure that the worker work in a manner with the protective device, procedures and equipment needed.
Submit the daily and monthly report.
E. P. IMES Corporation – CEZ, Rosario, Cavite Philippines.
Position: Supervisor (Production)
1993- 1997
Duties and Responsibilities:
Functional Test Equipment
Inspection & Soldering Operator
Give instructions and orders to subordinates.
Responsible for the productivity and actions of group.
Submit daily and monthly report.
Microsoft Access
OWWA Information Technology Program
Computer Programming
System Technology Institute
High School
Kapitangan High School
Basic Life Support / First Aid Course (CPR, AED & First Aid)
Leadership Training
Nickname : Yolly
Date of Birth : October 20, 1977
Height : 5’4
Weight : 200 Lbs.
Citizenship : Filipino
Civil Status : Single
Religion : Roman Catholic : October 20,1977
Permanent Address : Pinalagdan, Paombong, Bulacan, Philippines
Present Address in Qatar : Old Al Ghanim Doha, Qatar
Passport Details : Number : P6374589A
Place of issue : Doha, Qatar
Passport Validity : March 11, 2028
CAREER OBJECTIVES
CAREER PROFILE
PROFESSIONAL EXPERIENCE
EDUCATIONAL QUALIFICATIONS:
TRAINING ATTENDED
PERSONAL INFORMATION
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