Administrative Assistant Sales
Resume:
Debra Chapman
Brantford, ON
***********@*****.**
Administrative Assistant/Receptionist
Work Experience
Ambassador to Ralph Lauren & Sales Associate Dept - Jewellery-Ladies Wear Hudson's Bay Company - Mississauga, ON
2015 to Present
• Commended for being in the top 10% of all sales persons
• Demonstrated ability to build strong relationships with customers
• Exemplified excellent communication skills by listening to customers effectively
• Utilize Auto Locate to do price checks for customers
• work on cash, online purchases and returns, instant credits, add-ons, price adjustments, recovery Receptionist/Administrative Assistant
Deloitte - Mississauga, ON
2008 to 2016
• Performed the operations of a variety of administrative and clerical duties, such as filling, photo copying and operating office machinery, including photo copier and scanning devices
• Managed incoming customer sales inquiries, utilized onboard application to hotel people
• Promoted top standard tips and advice to all clientele as well as positively promoting the company's services
• Contributed the daily services leveled at an objective speed providing all answered requirements
• Utilized geographic mapping systems and sales documentations while scheduling sales appointments
• Performed the completions of daily internal analysis reports for all business partners
• Demonstrated district reports for managers along with all other required lines of business
• Managed, ordered, and organized inventory, catering and office equipment Receptionist
GWL Realty Advisors - Toronto, ON
2006 to 2008
• Greeted clients, and updated phone list
• Coded billing invoices, mail distribution and sent out couriers
• Managed e-mails and utilized Excel to develop spreadsheets and schedule meetings Receptionist
USC Educations Savings Plan Inc - Mississauga, ON
2003 to 2006
• Greeted and assisted client on the phone or in person to resolve any customer service issues
• Helped company attain the highest customer service ratings - through communication skills, listening skills, problem resolution and politeness
• Resolved daily operational issues associated with help desk operations, people management along with introduction of new strategic client initiatives
• Prepared weekly reports plus expense reports and increased sales with corporate accounts
• codes billing invoices
Education
Certificate in Business Management
George Brown City of Applied Arts & Technology - Toronto, ON September 2003 to September 2006
Skills
Interpersonal Relations, Expressive Writing, Business Communication, Public Speaking, Woman’s Tailoring, Jewellery Design
Additional Information
Over 10 years of experience working in industries; retail, consumer Sales, financial, Jewellery, commercial Real Estate, Government; Police Force, Public Services
Reliable, honest and punctual with strong work ethic
Works well in a fast paced team environment and independently with minimal supervision
Always projects a positive and professional image that accurately reflects my employer
Excellent interpersonal, communication, verbal and written skills, diplomacy, confidentiality
Can easily establish a good rapport with people of any age and background
Well-developed time management, organization and conflict resolution skills
Strategic-relationship / partnership-building skills; Team player with leadership skills
Can use tact and diplomacy to find common ground and achieve win-win outcomes
Consistently recognized for my outstanding team building and employee development skills
Proficient in MS Word, MS Excel, MS creating statistical reports for translation unit in the public services PowerPoint, MS Outlook, Internet Applications
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