Desktop Support Software

Timothy Guerrero

**** ******* ** ● Thornton, CO 80229 ● 720-***-**** ● *********@*****.***

Summary of Qualifications

I describe myself as a highly experienced IT professional. Detail-oriented in numerous software packages and operating systems with a strong organizational skills set. To promote optimal performance, reliability deployment, and security across the core business systems. As for an added skill set, I acquired IT supervisory experience. In which I overseen the evaluation, deployment and administration of all Information Technology software, hardware, and network systems within the corporation. To recruit, train and mentor all IT staff members, developing teams and leaders to ensure that business ethics are maximized and IT objectives are reached.

Computer Skill set

Platforms: Novell Netware 4.x, Windows NT, XP, 7 and 10,

Software: Microsoft Office 2016, Visio, and many other applications.

Communications: ProComm, Crosstalk, Reachout, and PCAnywhere.

Languages: Java, Visual Basic, and MS Access

Technical Certifications

1.Cisco Certified Network Associate - 2002

2.CompTIA A+/Network+/i-Net+ - 2005

3.Security + - 2011

Education Level

Metropolitan State College of Denver – BS for Network Security

Minor: Business Management.

Graduated: 12/17/2011

Professional Experience

United Parcel Service

5020 Ivy Street, Commerce City, Co 80022 ph: 303-***-**** Julie Jackson

Technology Support Group – Senior TSG technician 09/2001 to 03/2019

Responsibilities:

Responsible for the installation and upgrade of software to be compliant with the industry standard.

Been a mentor to the first level technicians. In building a solid team atmosphere.

Assigned to coordinate, deploy and troubleshooting all peripheral hardware, ex: printers, PC, etc.

Effectively work out network and inter-network conflicts pertaining to software incompatibility or hardware issues

Oversee server monitoring, storage, backup / recovery, data migration and VOIP phone system with goal of 100% uptime for business continuity

The implementation of network infrastructure engineering including network server system, LAN, and Access Point (Wi-Fi) architecture.

Telephone/remote support for all software and hardware inquiries.

Updated the ticketing system (Techcares) for all service requests submitted by the user, with accurate information on the resolution and user follow-up.

Janus Mutual Funds

720 So. Colorado Blvd, Denver, CO 80246 ph: 303-***-**** Tony Cunningham

IT Field Support Supervisor 09/99 to 09/01

Responsibilities:

Supervised daily activities of Desktop Field Support staff (9).

Coordinate and participate on-the-job training, as well as coordination of formal training to Field Support staff for all technologies supported by the Filed Support staff.

Member of the Production support and Operations supervisory team to build and maintain a stable and accessible production environment.

Maintain effective and productive working relationship with support vendors and business partners that may perform as support resources.

Maintain effective and productive relationship with Project and Development staffs to insure smooth transition and integration of technology and modification to production environment.

Conducts staff counseling and performance appraisals, and reviews reports to ensure assigned work is being accomplished on time and as effectively and efficiently as possible.

American Medical Response

11900 E. Cornell Ave, Aurora, CO 80014 ph: 303-***-**** Wendy Ramos

Sr. Desktop Support Specialist 06/98 to 09/99

Responsibilities:

Provide technical assistance to resolve computer and network operational problems in an NT 4.0 and Novell 4.x environments.

Performed the general functions as a network administrator – client setup, mailbox (MS Outlook), server maintenance, McAfee anti-virus updates, security, and general restores.

Effectively work out network and inter-network conflicts pertaining to software incompatibility or hardware issues.

Northland Associates, Inc.

505 18th Street, Denver, CO 80201 ph:303-***-**** Manny Ramos

Sr. Network Support Technician 10/96 to 06/98

Responsibilities:

Troubleshoot PC hardware and software problems for 400 users in a WFW 3.11, Win95, and WinNT 3.51/4.0 environments.

Oversee workstations setup, user training and help desk support including basic MS Outlook problems. I’ve been selected to oversee several special assignments based on excellent work performance.

Other relayed functions included network administration - setup, security, file structure, and server maintenance, and general restores.

Agco Services

8085 So. Chester Street, Englewood, CO 80111 ph:303-***-**** Ralph Howell

IT Desktop Support Supervisor 11/93 to 10/96

Responsibilities:

Supervised daily activities of the IT Desktop Support staff (8).

Work with senior management to define and implement platform strategy and IT standards.

Coordinate training programs to meet the needs of the IT group.

Provide senior management with weekly progress reports, maintenance schedules and IT staffing.

Provide leadership and guidance for the IT group in meeting their endeavors

Plan & manage projects for the IT group and provide primary support to the project leaders.

Conducted a monthly performance evaluation on each IT members.

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