Information Technology Desktop Support

Ryan Jay Delgado

**** ********** ***, ******** ****, TX 77459

Email: ******@*****.*** Mobile: 832-***-****

Objective

I am an ambitious individual looking to fill the available position where I can apply my experience and interpersonal skills to further enhance your organization.

QUALIFICATION HIGHLIGHTS

•Microsoft SQL Server

•Information Technology

•Programming (Visual Logic)

•Windows OS Testing Analysis

•Troubleshooting

•Information Technology

•Software Installations and Upgrades

•Web Design (Dreamweaver)

•Tech Support

EDUCATION

University of Phoenix. Phoenix, AZ

•Associate of Arts, Information Technology (2014-2016)

•Bachelor’s in Information Technology (2016-2019)

Certification

University of Phoenix. Phoenix, AZ

•Associate of Arts, Information Technology – Database Administrator (2014-2016)

PROFESSIONAL EXPERIENCE

August 2014 ~ September 2016 H.P. (Insight Global) – Houston, Texas

Software/Desktop support/Image Coordinator

Hardware/Software/OS Support-Preinstall Team

Member of Image support at HP

R&D Test Engineer Contractor at HP Company;

•Tasked to provide a technical point view of Hardware/Software/OS support for new and old products.

•Systems integration testing.

•Deployed OS images to assigned projects and maintained it daily.

•Reported bugs daily, collected and viewed logs and had direct contact with developers.

•Solved technical tasks related to BIOS, image, preinstall, driver, software and hardware.

•Assisted in training new recruits.

•Assisted in writing documentation.

•Performed BIOS and software updates.

•Other HP related electronics diagnostics.

References

Available Upon Request

Contact this candidate