Customer Service Sales

Nancy Mwangi

Madinath Khalifa North, Doha, Qatar

Mob: +974-******** Email: ***********@*****.***

PROFESSIONAL PROFILE

A result-oriented Sales manager/Customer Service Executive with over Seven years of experience in Client Relations, sales team management, customer service, target achievement, Contract Negotiation/Administration, Budgeting, Store Keeping Management, Training/Development, Team Supervision, Technical Support and Experienced in managing large scale industries and staffs

Ensures that targets are met month on month, and while still paying much attention to the customer satisfaction, so as to retain our existing customer and to bring new customers.

Strategic leader with strong interpersonal, communication, problem solving and decision-making skills. Ability to establish and maintain strong alliances; lead and motivate teams; drive projects to successful completion; convey complex technical requirements/data; exceed customer expectations and achieve fiscal bottom-line results.

AREAS OF EXPERTISE

SALES MANAGEMENT

Communicated with clients and merchants to improve and develop business relationships cordially, in addition to maintaining constant follow-up on their feedback.

Reviewed entire inventory lists on a daily basis to keep track of inventory flow.

Identified resource requirements and assigned responsibilities to different sales staff through proper coordination.

Helped in resolving critical issues related to sales, and escalated important matters to upper management.

Prepared client surveys for sales projects – Evaluated several areas of improvements in current sales techniques.

Develop and build positive relationships with customers

Control a budget and finances, manage stock levels and order supplies

Recruit and train new staff

Make sure staff are aware of policies and procedures

Plan staff rotas and cover duty roster slots

Deal with any HR-related issues and ensure health and safety processes are followed by all staff.

CUSTOMER SERVICE

Ensure smooth operations by creating work schedules for 84 contractors complete with timelines,

Being a point of escalation for all customer service issues

Ensuring consistently high level of customer excellence at all times.

Acting on customers Feedbacks

Motivating customers to use the company’s services more.

Providing clear leadership and directions to the customer service team on a daily basis

Inspiring and leading customer service team by awesome example

Promoting a hardworking, successful and pleasant team environment.

Actively identifying systems where processes can be improved to give customers a better experience

TECHNICAL SALES TRAINING AND DEVELOPMENT

Simplify highly technical manuals and standardize training materials; provide product knowledge to win new contracts and/or increasing business with existing accounts

Maintain a high degree of morale and efficiency by providing ongoing support and motivation to team members and the sales force

EMPLOYMENT

AL SHAYA QATAR 2016 - Date

Senior Sales Advisor / Customer Service Supervisor

GREEN HOUSING DUBAI 2014 - 2016

Real Estate Sales Agent

UNILEVER KENYA 2010 - 2014

Sales Floor / Customer Service Supervisor

EDUCATION

DAYSTAR UNIVERSITY, Kenya

Bachelor of Arts Communication and Public Relations

COMPUTER SKILLS & OTHER TECHNICAL TRAINING

Experienced in POS systems

Microsoft Office – Word, Excel and PowerPoint

SELECTED ACCOMPLISHMENTS

Awarded Price of best customer experience in my department

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

LANGUAGE

English

Swahili

REFERENCES

Available Upon Request

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