Engineer Software

Stephen E. Hatch

Newbury Park, California *****

626-***-**** • ************@*****.***

Senior-Level Systems Analyst

Top-performing IT specialist with an extensive track record of delivering innovation and success

Technically sophisticated IT professional with a solid history of systems analysis to develop resolutions that lead to enhanced business systems. Deep knowledge of OS and hardware issues and success delivering world-class solutions in a data center managed virtual office environment. Accomplished in the setup and installation of large data analytic systems and fiber disk arrays for testing and development and Node and disk arrays repair and upgrades. Exceptional communicator and skilled project leader able to direct teams through multiple tasks effectively while mastering innovative software and tools.

Large Data Analytic Systems / Hardware Setup, Schedule & Installation / Reporting & Documentation

SOWs & Best Practices / Troubleshooting & Issue Resolution

TECHNICAL PROFICIENCIES

Platforms:

Windows, Linux SUSE, Unix, SUN, Mac OS, Cloud

Tools:

Teradata, SolarWinds, C++, VMware, Visual Studio, Clear Case, Microsoft Office Suite, MS Visio, Unix Emulators, TCP/IP, Citrix, GE IDX

Hardware:

Windows Server, Dell Servers, Intel Servers, SharePoint Servers, Wiki Servers, Laptops, PCs, Printers, Data Storage Systems, LSI Disk Arrays, Eugenio Disk Arrays

PROFESSIONAL EXPERIENCE

Technical Customer Service Rep (11/2011 – 3/2018) Teradata Corp., Los Angeles, CA & Portland, OR

Delivered strategic technical leadership to successfully manage and troubleshoot complex business systems upgrades and issues resulting in enhanced world-class systems and improved staff productivity. Independently installed and managed systems hardware, software, and networks and utilized best practices for a variety of technical projects with a focus on innovation, quality, and precision. Led technical teams to carry out projects while consistently meeting and exceeding expectations of targeted organizational plans, metrics, and SOWs.

Key Achievements:

Successfully managed Teradata systems in line with long-term business objectives by providing high-level support and troubleshooting of issues and updates for break fix hardware.

Led all aspects of maintaining a large raised floor data center including network, APCs, and electrical requirements.

Managed inventory, equipment, and parts with a solid focus on cost-savings measures.

Effectively communicated with end-users to manage change controls requests and follow up with incidents and system issues through to resolution and closure.

Created and delivered detailed quarterly and yearly reviews for end-user senior leadership.

Field Engineer (6/2008 – 10/2011) McKesson Corp., Vancouver, WA

Played a critical role ensuring technical innovation and advanced field support for over fifteen physical and virtual medical billing locations across the western United States. Deployed technology workstations and conducted in-depth analysis and diagnosis of TCP/IP and network to effectively resolve issues including for WINS, DNS, router/switch cabling, and other connectivity problems. Performed advanced configuration for UNIX emulators and provided solutions for operating system corruption and failure while supporting multiple applications including Microsoft Office, VMware, and Adobe.

Key Achievements:

Successfully managed diverse projects across the enterprise including those for encryption, Active Directory support and maintenance, application deployments, upgrades, and systems migrations.

Built solid relationships with hospital IT department to effectively resolve issues concerning secure VPN connections for access to billing systems via UNIX, SUSE Linux, Citrix, and GE IDX.

Supported new billing location design and oversight of all vendors and office build out implementation.

ADDITIONAL EXPERIENCE

Systems Engineer – NCR/Teradata Corp., Teradata Test Engineering, El Segundo, CA

EDUCATION AND TRAINING

Studies in Business Administration

Fullerton City College, Fullerton, CA

Technical Certifications

Microsoft Certified Software Engineer (MCSE)

Microsoft Certified Professional (MCP) · Certified Novell Administrator (CNA)

Professional Development

Microsoft Certified Updates and Training – New Horizons, Culver City, CA

Online Technical Courses – NCR/Teradata University, El Segundo, CA

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