Manager Customer Service

William Dabling

P.O. Box ***

Inkom, ID *****

-H- 208-***-****

-C- 208-***-****

********@****.***

Profile

I have over 30 years of experience in planning, organization development, general and administrative management. With team building, mentoring and leadership skills, I can facilitate changes in a workforce that enable and support the initiatives required to meet organizational, operating, financial, and quality objectives.

Achievements

Successfully managed client accounts and support, ensuring proper and effective handling of requests, as well as problem resolution and customer service issues.

Supervised and monitored the work activities of subordinates and staff.

Managed multiple projects and successfully achieved milestones, ensuring projects comply with all cost and scope specifications.

Monitored employee performance, making recommendations for skill development, additional responsibility, promotion, or dismissal.

Experience

Virginia Transformer, Pocatello, Idaho June 2014 – August 2016

Plant Controller

Completed job costing for the plant with a monthly average of 5 million dollars in billings. Interfaced with all departments in tracking budgets and insuring compliance. Worked with facilities and corporate management on capital projects to insure ROI. Implemented a plan to reduce insolvency and increased profits. Prepared monthly reports on production, quality, testing, WIP and finished goods. Managed and streamlined labor costs.

Steel West Inc., Pocatello, Idaho January 2004 – June 2014

Business Manager

Responsible for all day-to-day accounting activities and office administration which included overseeing the company’s financial affairs, generated management reports, and controlled the financial resources of the company.

Project Manager/Safety Director

I coordinated projects, as well as material takeoff and estimation of person-hours required for the completion of projects. I was a business generalist with a record of achievement in applying marketing, administrative and human resource skills to effectively manage projects and ongoing operations. I designed, developed, and implemented both the Employee and Safety Manuals.

Education

Western Governors University, Salt Lake City Utah

Bachelor of Science, Business Management

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