Customer Service Computer Engineering

HANUMANTH SUNKARA

Houston, TX

713-***-**** *********@*****.***

www.linkedin.com/in/hrsunkara

IT Support Computer Engineering Technical Analysis

Dynamic, motivated Professional with the educational background and proven work ethic to handle all aspects of IT support, technical analysis, and computer engineering. Known for delivering excellent customer service in fast-paced environments, with the skillset to handle installations/maintenance, solve complex problems, guide project management, foster process improvement, and maintain clear client communications. Out-of-the-box thinker who is comfortable working in teams or independently to ensure results consistently meet or exceed business goals. Exceptional academic qualifications, including a degree in Computer Engineering Technology from the University of Houston.

Core Competencies

IT Support

Customer Service

Relationship Building

Computer Engineering

Technical Analysis

Project Management

Communication

Installations & Maintenance

Complex Problem Solving

Education

University of Houston: 2019 – Computer Engineering Technology (GPA 3.51)

Relevant Coursework: Semiconductor Devices & Circuits, Computer Aided Drafting (AutoCAD), Microprocessors, Object Oriented Programming

Relevant Projects: Developed and designed a growth chamber to grow mushrooms using Lab View / Designed a combination lock circuit using D-FFs and a comparator / Designed the schematic on Multisim to build the Voting System by implementing full adders, BCD converters, and a 7-segment display

Professional Experience

MILE HIGH EXOTIC MOTORS HOUSTON, TX 2018 – 2019

Internet Sales Manager

Built rapport with customers to gain numerous referrals and establish continued loyalty.

Rose above all store goals in a highly competitive environment, in addition to producing 12-15% closing ratio on internet leads.

Orchestrated all sales activities for the Internet Sales department, ensuring compliance with company policies and procedures.

Addressed phone calls, set appointments, and aligned with relevant stakeholders to integrate sales best practices.

ISAGEALLIANCE HOUSTON, TX 2016 – 2017

Project Manager

Guided 7 offshore resources while efficiently overcoming schedule conflicts and meeting all project needs.

Prioritized work queue to mend software bugs/issues, introducing standard operating procedures to improve workflow.

Led client discussions as the primary liaison, enabling impeccable delivery while handling budgets of up to $125,000.

Managing and reporting project status to pertinent parties, earning praise for technical knowledge and communication skills.

Ensured client satisfaction against operational challenges and maintained productive, professional relationships.

DS RECREATIONAL HOUSTON, TX 2014 – 2015

Area Supervisor

Oversaw 11 facilities and ~60 pacesetting employees, helming a wide array of training to realize company objectives.

Incorporated cost-reduction principles to pare down daily cost by up to 10-15%, leading to drastically increased profits.

Forged constructive alliances with Home Owners Association (HOA) and management companies utilizing exceptional interpersonal acumen, and focused on providing actionable goals for employees in a high-stress workplace.

Made recommendations for employees, leading 6 high-potential individuals to receive promotions.

Additional Credentials

Technical Skills

Microsoft Office, C++, AutoCAD, Lab View

Languages

English, Hindi, Telugu

Volunteerism

Red Cross / SPCA

Interests

Traveling, Working Out, Sports, Animals, Fishing

Detailed References Available on Request

Contact this candidate