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Manager Software Developer

Raleigh, North Carolina, United States
August 15, 2019

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Luis A. Guillen

919-***-**** Raleigh, NC 27613

Results-driven Technology Manager skilled in general management, software development, systems integration, project management, sales, marketing, operations and P&L. Adept at utilizing strong business and technical acumen to achieve corporate objectives. High-energy catalyst that creates visions and gains cross-functional consensus while transforming IT into a strategic business partner. Innovative problem solver who quickly overcomes obstacles and delivers leading-edge technology solutions.

Professional Experience


Sr. Consultant 2018 - 2019

Upgrade information system from Germany for US vertical market. The focus was on documenting new functionality on concept, requirement and design and implementing those functionalities in existing product. Most iterations involved development teams in Germany, Check Republic and local.


Product Manager 2017 – 2018

Managed two software products with customers in NY & NC and development groups in Russia and Ukraine.

This was a coordination effort to deliver a new version of a financial product from Russia into a large customer in New York.


Program Manager 2007 - 2017

Managed delivery of new software product for a lunch partner customer. In charge of distributed development using teams located in different countries with different time zones.

Lead gap analysis team to identify and document customer customization requirements.

Produced software development plan to customize product.

Allocate and manage task to teams located in USA, Canada, Philippines, Finland and Russia.

Designed and documented requirements for interfaces with third party software.

Developed new code for specialized area in the product in C++ and COM+

Technical Leader

Managed definition and production of new software product for a new market vertical.

Coordinated product requirements with product manager, marketing support and executives

Trained new software team at remote location to enable their participation.

Worked with teams in USA, Canada and Finland to upgrade existing software with new features.

Establish and support continuous integration environment for cloud development using MS VSTS

Presented new software product at NRF in New York.

Program Manager

Promoted Fujitsu retail line of software products in South America. Planned, managed and enabled new VAR partners in Chile and Venezuela.

Managed investment to enable technical team outside organization

Managed contract with VAR and support organization to enable partner in South America.

Managed support for installation through VAR organization in Santiago de Chile.

Managed contract with VAR and indirectly with the government of Venezuela.

Sr. Software Developer

Developed upgrades to existing components called RAFT, at the core of Fujitsu Software Retail Suite.

Produced code to enabled existing product to install on new market sector.

Produced new code to support point of sale vendor coupons

Produced new code to support point of sale food stamps and EBT


Mgr. Product Development 1995 - 2007

Managed Store Central; a Business Intelligence & Data Warehousing product that aggregates information from sales transactions into ARTS SQL database.

Sr. Software Developer

Designed and developed the database and data maintenance for ISIS. A grocery system developed from scratch for the Retail Industry

Represented the company at ARTS Technical Committee.

Support Manager (Openfield Solutions.)

Managed client and marketing support organization for Openfield systems.

Sr. Marketing Manager (Systech Retail Systems Inc.)

Sales liaison for SAP Triversity POS software products.

Sr. Software Developer (MGV)

Developed ACE; IBM (now Toshiba) grocery software solution.

JGB COMPUTERS INC. 1989 - 2013

President, Owner

Launched software startup, introduced POS software product to Canadian market. (Store Plus v.4)

Designed and developed LAMP SaaS Helpdesk solution (RedHelp).

Designed and developed commercial system (Amigo). GL, A/R, A/P, Inventory.

Single handle produced a full retail system named Store Plus v.6


MBA Computer Systems Management US Naval Postgraduate School graduated with honors.

MSc, Computer Science US Naval Postgraduate School graduated with honors.

MSc Systems Engineering University of Lima graduated with honors

BSc. Naval Sciences Peruvian Naval Academy graduated with honors.

Technical Skills: PMP, CMM, UML, .NET, C++, Java, J2EE, REST, RMI, SQL, RDMS, LAMP, Data Modeling, Data Warehousing.

Multilingual professional: English, Spanish, Portuguese, French

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