Manager Service

Barry F. Meyers

**** ********* *****, *********, ** 28226 980-***-**** *******@*****.*** www.linkedin.com/in/barryfmeyers

Career Profile

Multi-industry Operations Management Professional consistently recognized for providing exemplary leadership and operational excellence turnaround. Career experience includes Transportation & Logistics, Food Production, Healthcare and Property Management. Over 25 years of service provider leadership including full end to end supplier performance management and process improvement.

Experience

University of South Carolina, Columbia, SC 4/2005- Present

Director- Division of Administration and Finance

Established new business model for the University of South Carolina’s Flagship Campus with the creation of the Passport and Postal Service Department utilizing industry best practices and emerging technologies.

Postal Services

Directly manage 32 operations staff, (2) USPS Retail Contract Stations, inbound and outbound Campus Mail & Package Delivery Service and Commercial Motor fleet.

Recruited and trained cross functional team in all operational and safety requirements.

Created business model to manage full supply chain for the University of South Carolina’s flagship campus supporting 200 key business units, operating departments and regional campuses.

Negotiated and managed all vendor partnership oversight to ensure compliance with contractual commitments and service level agreements. (SLA’s)

Passport Services

Led the development and creation of the USC Passport Acceptance Facility from initial business plan through operational startup to self sustaining business unit.

Sponsored capital office design and renovation within existing footprint and staffing model.

Host and lead annual Department of State Regional Program Manager training.

Pitney Bowes, Charlotte, NC 8/2004- 4/2005

(PSI Group) Operations Manager

Managed third shift production for the leading Charlotte NC mail service provider.

Directed production dispatch and back office support.

Managed staffing, work flow and all supporting warehouse functions.

Implemented successful USPS MPTQM certification process establishing ongoing production audit review and training to ensure continuous improvement and standardization.

Federal Express Corporation, Newark NJ 2/1997- 8/2004

Lead Operations Manager - International Operations

Directed multiple mission critical assignments at Newark’s EWR international sort operation. Identified and solved process gaps through root cause analysis, service provider engagement and effective solution implementation.

International Operations, Newark, NJ

Maintained a 3-hour cross dock sort turnaround for international and domestic dispatch.

Led EWR Safety Continuous Improvement Team protocols that resulted in a 50% reduction of work-related injury and compensation claims. (EWR SCIT)

Managed regulatory agency clearance compliance and related internal audit process.

Led daily pre-work communication and safety meetings.

Re-engineered work path flow to maintain near flawless service levels.

Consistently scored high Service-Feedback-Survey (SFA) results which tabulated and rated management performance.

Routinely restructured job and staff assignments to improve cost control.

Conducted ongoing employee compliance training, recognition and team spirit engagement.

Heavyweight Freight Operations, Newark, NJ

Directed operations staff of supervisors, team leads and freight handlers on a 24/7 schedule.

Led monthly dispatch of 1.5 million pounds of international and domestic heavyweight express freight including hazardous/dangerous goods, perishables and high value shipments.

Managed and maintained all Ground Support equipment.

Represented EWR FDX on daily Global Operations Conference Call.

Ground Delivery Services, Charlotte, NC

Managed productivity and coordinated inbound and outbound shipments for FDX Ground delivery operation.

Maintained independent contractor service accountability.

Merck Medco (Paid Prescriptions) 1/1996- 2/1997

Lead Operations Supervisor, Fair Lawn, NJ

Managed daily production and work flow selection for managed healthcare support.

Instilled Total Quality Management (TQM) audit process to protect service levels and contract compliance throughout production outsourcing of business unit to third party vendor.

Increased yearly production volume to 9 million member pharmacy benefit cards along with all managed healthcare reimbursement and patient assistance programs.

Interstate Brands Corporation (Continental Bakeries) 8/1995- 1/1996

Shipping and Transportation Manager, East Brunswick, NJ

Managed production, staffing, order selection and equipment/product replenishment for daily dispatch throughout the East Coast market.

Supervised and trained all third shift collective bargaining unit employees. (45 tractor trailer drivers and 22 warehouse staff)

Led daily staff production meetings to review and establish performance expectations.

Successfully maintained production and delivery service standards throughout plant closure.

United Parcel Service 1/1989- 8/1995

Lead Operations Supervisor, UPS Metro New York, New York, NY

Managed daily route build up and re-distribution to ensure successful delivery cycle.

Led the daily dispatch and On-Car supervision and training of 60 UPS Package Car and Air Express Delivery staff for adherence to established delivery and pick up methods and procedures.

Maintained daily customer contact and follow up resolution for all accounts.

Controlled distribution and tracking of hazardous materials and high-value shipments.

Held daily staff meetings and routinely met with Union representation to uphold and ensure productivity and goal attainment.

Career Notes

Department of General Services, (NYC - 1984-1989): Real Property Asst. Director

Point Auto Supplies, Ltd. (College Point, N.Y. - 1978 – 1989): Manager and Co-Principal

Education & Certifications

BS in Finance, St. John’s University, New York, NY

Graduate Studies, Pace University, New York, NY

Certified Mail & Distribution Systems Manager, MSMA

Awards

University of South Carolina: Freshman Advocate and Exceptional Customer Service Awards

FedEx: Best Overall Performance, Star Award “Outstanding Manager” - MVP Intl Operations

Affiliations

National Eagle Scout Association/Eagle Scout

Midlands of Greater S.C. Postal Customer Council / Executive Board Member & Past Industry Co-chair

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