Technical Support Representative

Sasha Sydney Erickson

Woodbury, MN

************@*******.*** 612-***-****

WORKPLACE SKILLS

● Google docs, sheets, excel, and word

● Soft skills

● Organized time management

● Problem solving

EXPERIENCE

PeopleNet Minnetonka, MN

Technical Support Representative III

April 2019 - PRESENT

● Stationed as walk-up resource to guide TSRs to proper resolutions for clients.

● Developed training tools for the support department.

● Slashed department’s email response time to meet monthly goals. Technical Support Representative II

September 2018 - April 2019

● Analyzed reports for data comparison to provide in-depth troubleshooting.

● Assist two customers simultaneously in chat status. Technical Support Representative I

November 2017 - September 2018

● Provided troubleshooting of PeopleNet software and hardware, HOS, and account management/billing.

● Ability to handle a high volume of calls and emails simultaneously. TCC Verizon Rogers, MN

Technical Advisor

September 2017 - November 2017

● Kept up to date with the latest phone releases, data packages, and promotions.

● Resolved technical issues with phones and tablets. Lynde’s Restaurant & Catering Osseo, MN

Server/Bartender

May 2017 - September 2017

● Thorough knowledge of menu offerings, daily specials, spirits and wine pairings.

● Skilled at multitasking in a fast paced environment.

● Delivered courteous, fast, and friendly service. Marketsource New Brighton, MN

Electronic Department Lead

February 2016 - February 2017

● Responsible for interviewing potential candidates, training new employees, and ensuring constant store coverage.

● Motivate team to meet/exceed daily sales goals.

● Participated in daily district conference calls regarding sales metrics and trainings. EDUCATION

Paladin High School Blaine, MN - Diploma

September 2014 - May 2015

Head of newspaper committee

Historian in Student Council

4.0 GPA

PROJECTS

● Nominated to perform quality analyst duties to test out beta ELD firmware code for company’s onboard computers.

● Designated to work with a team to ensure the development process of a new company platform reach the set deployment date.

VOLUNTEER

Brooklyn Park Lady Lions Brooklyn Park, MN

Lady Lion

June 2016 - PRESENT

Organize charity events to provide funding for various charities, such as the American Diabetes Association and Can Do Canines.

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