Social Media Customer Service
Resume:
AZZA ELGENDY
** * ******* ********, *********, ON N2C 1Z3 226-***-**** ***********@*****.*** https://github.com/azzaelgendi https://www.linkedin.com/in/azza-elgendy/
HIGHLIGHTS OF QUALIFICATIONS
Excellent communication and interpersonal skills.
Excellent organizational, time management and analytical skills.
Initiative-taker and adaptive person.
Ability to think quickly to resolve last-minute requests or issues.
Fast learner and eager to learn.
Ability to identify and troubleshoot technical issues.
Marketing experience, customer service and sales skills.
Strong Knowledge and experience of C#, .NET, JAVA, JavaScript and Microsoft tools and technologies
Strong Knowledge of Microsoft office Access, Excel, Word and Outlook.
Design stable, reliable and effective databases in VBA, MySQL, MS SQL, and MS Access.
Develop, test and debug computer software and applications using C#.
EDUCATION
Computer Programmer Diploma 2017-2019
Conestoga College, Kitchener, ON
GPA: 3.94
PROFESSIONAL EXPERIENCE
Marketing assistant 05/ 2018-04/2019
Conestoga College
Planned and Executed digital marketing plan.
Achieved high response rate through social media.
Documented feedback and tracked all marketing activities.
Created social media content using Photoshop.
Produced and edited videos using Adobe Premiere Pro.
Designed instructions videos to help students to apply for certain programs.
Technical support specialist & Database Administrator 09/2014-07/2017
Sama International School
Provide technical support to internal staff members on Microsoft office suit.
Provided technical support, configuration, and troubleshooting on the school’s website, computers, printers and smart boards to students, parents and teachers.
Provided step by step installations instruction for printers, software and smartboards.
Installed, tested and troubleshooted shared devices such as printers, copiers.
Provided onsite support, phone calls support and email support for customers.
Provided step by step troubleshooting to solve technical problems on different operating systems such as MS Windows 7/10 and Mac OS.
Created network groups and shared folders on the local network.
Designed, implemented and maintained databases VBA, MS SQL, and MS Access.
Developed and maintained responsive website using HTML, CSS, JavaScript, and jQuery.
Provided data management support and training to users
VOLUNTEERING
GO CODE Girl Volunteer 02/23/2019
Conestoga College, Waterloo, Ontario
Instructed and trained young girls to build a website.
Open House Volunteer 11/ 24/ 2018
Conestoga College, Kitchener, Ontario
Interacted with both students and their parents and gave information about Conestoga.
College Fair Volunteer 10/17/2018
Conestoga College, Kitchener, Ontario
Maker Expo Volunteer 07/ 03/2018
Conestoga College, Kitchener, Ontario
Gave direct instruction to build a website to different age groups.
International Student Volunteer Spring 2018
Conestoga College, Kitchener, Ontario
Gave support to new international students to login into their accounts, troubleshoot problems and use Conestoga’s computer labs and online system.
Open house Volunteer 03/ 11/ 2018
Conestoga College, Kitchener, Ontario
Teacher Assistant 10/2017-11/ 2017
Wilson Avenue Public school, Kitchener, Ontario
CAPSTONE PROJECT (Gamified mobile application) 01/ 2019-04/2019
Circumference Technology Services
Used Xamarin forms, C#, XML and Agile technique.
Build frontend of mobile application.
Implemented maps navigation, GPS.
Implemented barcode scanner, photo capture and signature capture.
Implemented speech to text and Developed KPI.
created and maintained technical documentation.
Co-Curricular Record
Conestoga College, Kitchener, Ontario
Surviving and Thriving in Canada - Workshop Series 01/ 24 /2018
Academic Integrity: How to Cite Accurately, Study Strategically and
Avoid Academic Offenses 02/ 22 /2018
Workshops
Software Carpentry 03/ 3,03/4/2018
Conestoga College, Kitchener, Ontario
REFERENCES
Available Upon Request
Contact this candidate