Engineer Customer Service
Resume:
Curriculum Vitae Hari Purushoth
Experience summary:
Having 1 year of experience in Mobile Device Management (Technical support engineer – MDM, MEM, MAM),Enterprise Box,IT Service Management (Incident & Problem) and Customer Relationship Management.
Quick learner, excellent communication,typing speed, Inter -personal skills with ability to work in multi-cultural environment along with Good Analytical skills. Good team player & mentor, with the ability to work & deliver independently Good inter-personal and client interfacing skills. Good customer service delivery and handling of issues reported and resolution of the same. Employment History:
Company
From
To
Designation
Duration
(months)
Cognizant Technology Solutions Mar 30, 2018 Till Date Programmer Analyst
12 months
Education and Qualifications:
Qualification Name of
Institution
Board/
university
Year of passing Grade in percentage MCA(Master of
Computer
Applications)
Dr. G.R.D college
of Science
Bharathiar
University
2018 80
B.Sc Computer
Technology
Sri Ramakrishna
Engineering College
Anna University 2015 63
HSC Breeks All India
Higher Secondary
School
Stateboard 2012 59
SSLC Breeks All India
Higher Secondary
School
Stateboard 2010 86
Languages:
● C, C++, SQL, HTML
Operating Systems:
● MS – windows – XP, windows 98, windows 7, windows 8, windows 10
● Linux
Technical Expertise:
● 1 year+ experience as Technical expertise on MDM, mainly on AirWatch & Intune with an emphasis on its MDM, MEM and MAM capabilities and admin of Enterprise Box.
● Knowledge in DBMS.
● Provide technical assistance to Corporate Users on mobility related issues with respect to smartphones
(Android/Windows/iPhone)and MAC
● Hands on troubleshooting issues from AirWatch, Intune and Box console and users’ end devices.
● Use Apple iPhone Configuration Utility, Collect and analyze device logs.
● Attended calls and conference sessions with the L2 team on issues/escalations. Professional- Project Experience:
Current Employer’s Designation: Programmer Analyst Duration
March 2018-till date
Technology
Mobile device Management
Role and
Responsibilities
PROJECT DETAILS
PROJECT NAME: AIR WATCH,INTUNE & ENTERPRISE BOX
PROJECT DESCRIPTION:
VMware Air Watch is the virtualization vendor's software for enterprise mobile device management (MDM). This is a comprehensive enterprise mobility platform that delivers simplified access to enterprise apps, secures corporate data and enables mobile productivity. Air Watch provides a layered security approach that encompasses the user, endpoint, app, data and network.
Microsoft Intune is a cloud based mobile device and operating system management solution. The target market for Intune is not limited to any particular sized business but Intune is generally considered a Mobile device management solution. Intune compliments customers that have invested in System Center Configuration Manager by extending "on-premises" functionality of System Center to the public cloud. Enterprise Box is a cloud computing business which provides file-sharing, collaborating, and other tools for working with files that are uploaded to its servers. Users can determine how their content can be shared with other users. Users may invite others to view and/or edit an account's shared files, upload documents and photos to a shared files folder (and thus share those documents outside Box), and give other users rights to view shared files. Client Description: Mobile email service for internal Associates of cognizant Role: Sr. Systems Engineer
Roles & Responsibilities in the project:
Receiving and making end user calls.
Mailbox Monitoring.
Providing first level resolutions and taking to closure with troubleshooting. Incident resolution and recovery.
24x7 Support to offshore and onshore users for internal employees. Involved in troubleshooting day-to-day activities of Mobile issues related to air watch mail configuration
Managing Cognizant active directory, access to make changes on the same. Resolve incidents/executes service requests in order to ensure SLA compliance. Analyzing scope and participate in requirement/design reviews. Involved in proactive alert analysis which lead the application to achieve more stability.
Conduct reviews on Test Scripts and test cases
Review defects before logging and participate in discussions with development team Awards and Achievements
● Have received the Customer Champion and Above and Beyond Awards.
● Have handled many escalations and have taken them to logical closure with at most ease.
● Negligible or less Reopen counts in tickets ensuring proper closure of issues and DSAT counts. Personal Skills
● Strong visualization, problem solving and analytical skills
● Enthusiastic for the task assigned, Team-focused and patient.
● Ability to work as team and individuality.
● Quick Learner with the ability to rapidly achieve organizational integration, assimilate job requirements and employ new methodologies.
Personal Information
● Date and place of Birth : 15.05.1995 & Ooty
● Father’s Name : R. Nageshwaran
● Gender : Male
● Nationality : Indian
● Languages known : English, Tamil
● Permanent Address : Shriram Sai shreyas,
J-Block, I-102,
P&T Nagar,
Sanjay garden,
Saravanampatti, Coimbatore – 641035,
Tamil Nadu.
Declaration
I do hereby declare that the above given particulars are true and correct to the best of my knowledge.
02.04.2019 Hari Purushoth. N
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