Data Entry System Administrator

Mavis Stewart-Wofford CSM/CSPO

**** *******’s Mill Drive, NW

Lilburn, GA 30047

770-***-**** (home)

678-***-**** (cell)

Skills

Windows SDLC Agile Skype Excel

MS Word Outlook PowerPoint SQL Java

HTML Certified Scrum Master Certified Scrum Product Owner

Work History:

Sr. Specialist Bus/Sys Analysis

2011 – October 2018 AT&T, Atlanta, Georgia

I was responsible for performing liaison work with the client in gathering business requirements, converting them to system requirements. I then performed a hand off to the Development and/or Architects for high level design. I reviewed the designs to ensure client needs were met and delivered on time and within budget utilizing Agile technologies.

I supported technical initiatives normally as part of a larger project. I provide support to new technologies development and/or existing technologies maintenance.

I routinely exchanged complex technical information. I provided training/guidance to others in work area breaking down information in a systematic/logical manner. I cultivated good peer working relationships.

I expanded technical knowledge in each required discipline/specialty area. I applied broader knowledge of discipline/specialty area standards to work assignments. I have a sound understanding of Horizon technologies/ systems/procedures.

I was guided by project and work deadlines; I set my own priorities. I used discretion to complete assignments; I independently apply knowledge of technical practices and specialty area standards.

I was the central POC receiving potential impacting projects for Horizon Development, QC, CinglePoint and the Telegnce Dealer Application teams.

I created all processes and associated documentation being utilized to capture all phases of the estimation process.

I was the interface for both internal and external teams to determine application impacts.

Analyst/Business Process Manager

11/08 – 2011 AT&T, Atlanta, Georgia

•I was responsible for all CinguLINC enhancement requests and creation of a variety of project plans in support of CinguLINC.

•I interfaced with end users and developed detailed business requirements for CinguLINC system enhancements.

•I was the business interface to resolve data clean up issues for departments accounting system (CinguLINC).

•I was instrumental in clean up and correcting Production Code prior to upload and implementation for new Audit trail functionality.

•I was responsible for finalization of Change/Enhancement request for creation of data sets for One ATT Network Integration.

•I was the Business interface for Settlement Automation Enhancement Project. I was instrumental in the verification of documentation as well as the creation of functional requirements.

•I Created end user training documentation for a variety of software programs and system enhancements.

•I provided consistent line of communication between SIQ/NIS and Business NREA(Network Real Estate Administration).

•I created Enhancement request documentation to be used to standardize all future enhancement requests submitted by NREA staff.

•I completed of all Portfolio Administrative Tool (PAT) Training required for submission of documentation to create/input projects/funding requests.

•I was responsible for the creation of Joint Requirements Documentation (JRD).

•Creation of Business Case documentation.

•I was the NREA interface with Print 360 Implementation team.

•I resolved issues relating to equipment changes and or requirements verification and issue resolution.

•System Administrator for Pitney Bowes Sendsuite Application.

IT Governance/Data Entry Support

10/07 – 11/08 Matrix Resources/ AT&T, Atlanta, Georgia

•I provide data entry/end user support. Current primary responsibilities are processing

•Created PS to Agile transfer requests to ensure timely sourcing of labor. Completes updates in both PRISM and AGILE applications.

•I was responsible for providing resolution to staff on issues relating to the correct input of information for PS to Agile transfers.

•Assisted with the preparation and/or implementation and processing of applications designed to solve business problems.

•I took direction on specific job duties related to application coding, assisting with application analysis and design, and/or support, which includes application processing and release instruction preparation.

•I participated in other assigned tasks include assisting in the development of application documentation, application testing.

•I was responsible for creation of test plans.

Education:

1/2019 – 1/2021 Gwinnett Technical College

AS Computer Information Systems (JAVA/C++/SQL) In process

3.0 GPA

3/2003 - 11/2006 AIU, Atlanta, Georgia

BS Computer Information Systems

ASBA 3.53 GPA with Honors

1/2016 – Georgia Tech

ScrumMaster Certification

1/2016 – Georgia Tech

Scrum Product Owner Certification

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