Data Analyst Manager

DALTON DAYTON

**** * ****** ****** **. Morgan, UT · 801-***-****

*************@*****.*** · www.linkedin.com/in/daltondayton · DaltonDayton.com Resourceful computer science student with professional experience in data analysis and a wide variety of personal experience in programming and computer applications. Looking for an opportunity in the field of information technology.

EXPERIENCE

OCT 2017 – MAY 2019

CASE MANAGER (REMOTE), WAYFAIR

Achieved and surpassed performance goals by approaching all interactions with organized approaches - Evaluated account histories and service backgrounds to spot trends and identify issues in need of attention.

DEC 2016 – OCT 2017

DATA ANALYST (REMOTE), WAYFAIR

Coordinated statistical data analysis - Developed productivity metrics derived from raw company data to track improvement in organizational efficiency - Assessed impact of current workflow processes on users and evaluated potential areas for improvement - Directed training of new team members and mentored each to promote productivity, accuracy, and friendly service. NOV 2015 – DEC 2016

SPECIALIZED SUPPORT, WAYFAIR

Compiled feedback from customers, submitted recommendations to management regarding efficiency processes, conferred with customers about products and service concerns. EDUCATION

2012 - 2013

COMPUTER SCIENCE, DAVIS APPLIED TECHNOLOGY COLLEGE Attended during my final year of high school. Completed coursework in graphic design and web development basics. (Design Principles, Adobe Photoshop, HTML, CSS, JavaScript) COMPUTER SCIENCE, WEBER STATE UNIVERSITY

Currently pursuing a Bachelor’s degree in Computer Science. SKILLS

• HTML/CSS/JavaScript

• MEAN – MongoDB, Express js, Angular, Node js

• Python, NumPy, Pandas

• MySQL, NoSQL, SQLite

• Git/GitHub

• Data Analysis

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