Engineer Customer

Abhinav Pandey

**** ******** **. #**** ******, TX 75206 682-***-**** ********@***.***

EDUCATION

Southern Methodist University, Cox School of Business Dallas, Texas

Master of Business Administration, Business Analytics and Finance May 2019

GMAT: 710

Maulana Azad National Institute of Technology (MANIT) Bhopal, India

Bachelor of Engineering in Electronics and Communication May 2011

EXPERIENCE

Oncor Electric Delivery Dallas, TX

Intern, Advanced Analytics July 2018-May 2019

Interacted with customer technical leads and client executives, to develop user stories, define acceptance criteria, track progress and clearly communicate cross-functional dependencies.

Analyzed business data set and identified 10K+ potential customers, to participate in the company’s Energy Efficiency Program which surpassed initial projections by 50%.

Combined data points on all aspects of customer experience to predict user satisfaction and adoption levels to aid new use case development.

Documented enterprise infrastructure architecture to meet IBM requirements for training on Advanced Analytics programs for select Oncor Employees.

Built a model to predict kilowatt hour consumption that reduced the number of customer billing complaints filed with the Public Utility Commission of Texas by 500+ complaints a week.

Identified and navigated use case to predict unique transaction types expected at a given point in time to streamline business decisions through modernized data reporting and visualization.

Samsung R&D Delhi Noida, India

Lead Engineer, Cloud Infrastructure July 2012 – March 2017

Defined project plan, scope and deliverables for enhancement of existing SaaS product, creating a cost savings of 1.2M+ annually.

Directed the product development cycle from prototype development to manufacturing integration of the Ultra High Definition feature for Samsung players, making Samsung the first company that supported UHD feature on BD-Players.

Managed the development and implementation of new Samsung Blu-Ray players by implementing standard industry (BDJ) specifications and management for Blu-Ray applications.

Fulfilled a Samsung R&D initiative to reduce operational costs by creating a Smart Ripping tool that tailored the Blu-Ray player’s disc content.

Optimized existing Blu-Ray player architecture, that reduced the disc loading time of by 20% and improved international consumer ratings of the product.

Implemented a modified alarm system using Nexmo for all servers that resulted in early resolution of alarm notifications and reduced escalations to management by 90%.

Spearheaded proactive resolution of cross-functional team dependencies to maintain a positive user experience and delivery commitments.

SKILLS, ACTIVITIES & INTERESTS

Languages: Fluent in Hindi

Certifications: Google Analytics

Technical Skills: Excel, PowerPoint, SQL, Python, R, Tableau, Cognos, SPSS.

Activities: SMU Cox Business Analytics and Consulting Clubs

Interests: Yoga,War Documentaries, Soccer

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