Manager Training

EDWARD S HUMPHRIES

**** ****** *., *********, ** 77627 H: 409-***-**** ************@*****.***

Summary

Dedicated and organized Operations Manager and effective leader with over 25 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations with progressive organization. Adaptive and deadline- oriented with capacity to execute and complete multiple projects in high-stress environments. Skills

• Team Building/Leadership

• Problem resolution

• Health and safety compliance

• Quality assurance and control

• Computer proficiency

• High-pressure environments

• Cost reduction and containment

• Policies and procedures implementation

• Staff training and development

• Troubleshooting and problem solving

• Dedicated

• Document control

• Customer relationship management

• Flexible

Experience

Operations Manager 08/1994 to 04/2019

Fedex Ground Beaumont, TX

Served as a champion for Fedex Ground’s Safety Above All Culture for 25 years and managed daily operations, including supervising 50+ team members. Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.

• Analyzed operational performance through direct observation, interpretation of reports and collaboration with others.

• Responsible for assigning and managing employees to ensure the safe and efficient sorting of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers in conjunction with the line haul department.

• Trained new employees regarding job duties and performance expectations and ensuring compliance with Fedex Ground policies, including but not limited to training related to quality assurance, hazardous materials, and dock safety.

• Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.

• Assisted in refining procedures, defining best practices and correcting reported audit issues.

• Inspected production areas to identify and correct unsafe or unauthorized practices. Education and Training

BBVA: Marketing

Lamar University Beaumont, TX

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