Manager Project

GILBERT ALMERIA SOCOC

Unit **** Cityland Pioneer, Pioneer St.,

Mandaluyong City, Philippines

+63-917-***-**-** (Mobile)

*******@*****.***

SUMMARY

Around 20 years of IT and data processing experiences with knowledge in

oproject management

ooperations management

otest management

orelease and implementation management

oapplication maintenance and production support

osoftware development life cycle

osystem analysis and design

omainframe applications

odata warehousing

Seven years of project and operations management on different projects which include

oa couple of application support project supporting human resources system implemented via Workday (handling 3 projects simultaneously)

oa system testing project implemented for an insurance system

oa test support projects for a telecom client which compose of a test data provision team, defect management team and two testing team

oa mainframe application maintenance project for a credit card platform

oa test data maintenance project for a credit card application

oan implementation support for a banking system

Proficient in both development and production support type of projects.

Highly experienced in developing mainframe applications using COBOL/COBOL2, Command Level CICS, DB2, REXX, and JCL. Equally proficient with production support tools such as JOBTRAC, JHS and SDSF, Infoman, Changeman, Platinum, BMC DB2 utilities and other mainframe tools.

Assigned to a variety of projects such as tools development using Borland Delphi, Lotus Notes database development, Assembler-to-COBOL code conversion, data warehousing project in UNIX scripts and Teradata SQL and mainframe production and test support.

Currently working as a Technology Relationship Manager for a transition governance team developing process and tools for offshoring work.

WORK EXPERIENCE

Wells Fargo - Enterprise Global Services

Technology Relationship Manager – Technology Workforce Optimization

February 2017 – Present

Assigned as one of Technology Relationship Manager under the EIT Offshore Transitions Governance Work stream. The role focused on the Global Transitions Compliance Tracking System (GTrac) development which is a single platform for end-user requisition for international resourcing and related transition life-cycle management ensuring compliance with applicable laws, rules, and permissions. Another focus of the role is the development of the Transition Metadata Tool project – another tool that would collect transition information on different data sources within the transition ecosystem, aggregate and reconcile these information and present them to the users through a Business Intelligence (BI) solution.

The role includes the following functions:

oTransition process governance

Transition data integrity SME

Transition process SME

Transition Risk Clearinghouse owner

oGTrac application management

Designer, data specialist and business process SME for the initial release of GTrac

Contributor to the GTrac development road-mapping activity

Business process SME and data specialist for GTrac enhancement projects

Change control board member for GTrac release and implementation

Application maintenance support for GTrac

Application support for GTrac users

oContributor to building the EIT GSPO Business case phase process

oProcess SME to the development of the Transition Metadata project

Results achieved for the project include:

oSuccessful implementation of initial release for GTrac in September, 2017 and successful releases of additional GTrac functionalities and enhancements.

oSuccessful migration of around 1500 transitions records from the old SharePoint tool to GTrac

Wells Fargo - Enterprise Global Services

Project Manager – PMO-COE

July 2016 – February 2017

Project: Technology Workforce Optimization (EIT Offshore Transition Governance Work stream)

Assigned as one of the project managers for the EIT Offshore Transition Governance Work stream under Technology Resource Optimization program. This program is a pilot program which aims to source technology labor appropriately to best manage risk in the technology workforce and maximize efficiency (incremental and base cost) through standard operations processes.

As a project manager, tasks includes the following:

oHandling in-take transition request

oTransition request review, assessment and endorsement for transition project manager (TPM) assignment

oEstablishing and implementing process for risk assessment clearinghouse and facilitating of the Risk Clearinghouse Weekly Forum

oReview, assessment and continuous improvement of the work stream in-take transition request handling and assessment process

oEstablishing the Transition Placeholder process that aims to accelerate resource on-boarding by having a process-level master transition.

oWork stream metrics reporting which covers in-take request and assessment, legal clearinghouse and risk assessment clearinghouse metrics.

oHandling transition-related escalations and query

Results achieved for the project include:

oCreation and implementation of a transition in-take process and tools

oCreation of risk assessment clearinghouse process that aims to accelerate obtaining Global Risk Office (GRO Approval) for transition requests.

oCreation of initial metrics for in-take transition request and assessment, legal clearinghouse and risk assessment clearinghouse

oEstablishment and implementation of Transition Placeholder process for Enterprise System Quality Assurance (ESQA) that reduce on-boarding time for quality assurance (QA) resources.

InnovaThink Corporation

Project Manager – Solutions Delivery Team

January 2016 – June 2016

Projects: Lilly

Assigned project manager that handles development of Sales application for a pharmaceutical client.

Accenture

Project Manager – Solution Factory - Workday

June 2014 – October 2015

Projects: Diageo, Levi Strauss and Co., Delphi Motors, International Hotel Groups

Assigned project manager of different application maintenance teams supporting HRIS systems implemented via a packaged software Workday. The application maintenance support covers service request and incident handling.

Responsibilities includes:

oManaging the operations team's day-to-day activities ensuring delivery targets and SLA for service requests and incident handling are being met

oInterfacing with client as point of escalation

oGathering and reporting metrics to present to clients and Accenture management

oCreating contracts/statement of work to implement additional Workday enhancement projects not covered by the ongoing statement of work (SOW)

oCapacity planning and resourcing strategy for the team

oIdentifying project risks and create mitigation plan

oAddressing project delivery and administrative issues

oPerforming administrative tasks such as staffing, time shift approval, resource coaching and feedback

Results achieved for the projects include

oReduced ticket backlog through established processes for the ways of working for the project such as ticket handling process, communication processes, escalation process, metrics reporting, root-cause analysis process, etc.

oReduced number of issues escalated due to the implementation of problem management and root-cause analysis process to derive necessary continuous improvements

oScope expansion from initially two regions to four regions that covers the following activities:

transition and knowledge transfer from another third party vendor

preparation of the operational impact

staffing the team expansion

operationalizing the newly transitioned regions

oImplemented around 20 enhancement projects not covered within the original SOW through capacity enhancement process.

oCreated and implemented processes for Workday releases that standardized activities to be done during the bi-annual Workday upgrade.

oHosted a couple of client visits/presentations that helped strengthen relationships with clients which resulted to more projects given to Accenture

Project Manager – Ebusiness SIT team

Jan 2014 – May 2014

Project: QBE Insurance

Assigned project manager of the System Integration Test Team for the Ebusiness project. Responsibilities include

oProviding input in drafting the statement of work for the project which include scope, schedule and methodology.

oManaging the test team's day-to-day activities ensuring delivery targets and SLA on defect resolution are being met

oCoordinating with the client test lead, third party defect manager and the development teams to discuss test execution status and defect prioritization.

oIdentifying project risks and create mitigation plan

oAddressing project delivery and administrative issues

oPerforming administrative tasks such as staffing, time shift approval, resource coaching and feedback

Results achieved for the project include

oCompleted the system integration test within schedule and budget

oEstablished system integration test processes and tools which resulted to timely completion of testing

oWon the client’s trust that resulted to granting the system test of Ebusiness phase two project to Accenture.

Project Manager – Windchimes Common Testing Service

July 2013 – October 2013

Project: Windchimes

Assigned project manager for the Common Testing Services project which is composed of 2 testing teams, a data provisioning team and a triage and defect management team.

Responsibilities include

oManaging the team's day-to-day activities ensuring delivery targets and SLA are being met

oIdentifying project risks and create mitigation plan

oAddressing project delivery and administrative issues

oPerforming administrative tasks such as staffing, time shift approval, resource coaching and feedback

oCoordinating with onshore counterpart

oEscalating issue to leadership

Results achieved for the project include

oConducted lesson learned sessions to draw continuous improvement in preparation for the October release. One major focus is the delay in test data provision which impact the start of test. To address this issue, a lead time was set for test data request and communicated and agreed upon with the client. As a result, 95% test data request were completed in time (an improvement from 63% from the last release) with a reduction of rework from 45% to 18%

oSuccessfully supported the October 2013 Release

completing all system testing within schedule including retesting of identified defects

improved delivery all required test data and improved quality of test data provided through rework percentage reduction

zero open critical and high defects during go-live

oImproved team’s attendance and tardiness. Attendance and tardiness is one of the issues escalated by the client. Through team’s discussion and stricter implementation of policies, the issue was addressed which resulted to zero tardiness and improvement of team’s attendance from 86% to 98% (2 % were attributed to sickness and valid emergency leaves).

Project Manager – TD Canada Implementation Support

March 2013 – June 2013

Project: TD Canada - Data Conversion Implementation Support

Assigned project manager for Data Conversion Implementation Support team. Responsibilities include

oCreation of process and documentation for mock implementation

oCreation of process and documentation for the Command Center

oCoordination with onshore counterpart on implementation process

oManagement of offshore command center team day-to-day operations.

Results achieved for the project include established process for the implementation and Command Center process

Project Manager – Triumph Service Delivery Maintenance

May 2011-December 2012

Project: AMEX – Triumph Platform

Assigned as a project manager for a team of 13 resources that performs production support for a mainframe-based credit card processing application and Oracle middleware application) platforms.

Responsibilities include

oproject issue/risk escalation to leadership (both Accenture and client)

oproblem and incident ticket handling and resolution

oconduct root-cause analysis to derive continuous improvement

oservice level agreement management

oteam resource allocation

oproject administration tasks such as training, performance management and time tracking

Results achieved for the project include

o A 15% annual reduction of ticket count through providing quality fixes and proactive measures during deployment.

oA 5% year-on-year cost reduction for the client. This is made possible through the continuous improvement project and reduction of recurring incident

Project Manager - Test Data Management Team

January 2010 – May 2011

Project: AMEX – Triumph Platform

Assigned as a project manager for a team that setup test environment and provide test data to Triumph development team and interfaces.

Responsibilities include

oEnsuring that deliverables are completed within budget and on schedule and of high quality.

omanaging and mitigating risks

oCreating and maintaining cost plan for multiple projects.

oproject staffing and resource planning

oleading continuous improvement initiatives to improve team’s productivity through automation and process improvements.

Results achieved for the project include

oSupported major project deployment through timely provision of test environment and test data

o90% of the test data provision projects were delivered on schedule

o95% of the test data provision projects were delivered within budget

o100% utilization for all project resources

Team Manager – Triumph Support Team

September 2008 – December 2009

Project: AMEX – Triumph Platform

As a team manager, assigned to perform administrative and supervisory tasks that include capacity planning, team budget monitoring and resource tracking of the Triumph Support Team. The team provides the following support for the whole platform:

oHost/Mainframe development support

oINSTALL/1 repository management

oEnvironment build support

oProblem ticket (IMR) monitoring/tracking

oSoftware configuration management support

oImplementation/Software release planning

oProduction Readiness Testing/Overall regression testing

Designated as the platform’s metric champion for software change metric. Responsibilities include ensuring the project meets the project metric goals and performing root cause analysis of failed changes to avoid similar causes to reoccur in the future installation.

Also assigned as part of Triumph Mainframe Vertical Proficiency (Triumph MVP) Team which is the technical reviewer team of a credit card platform project. The team performs technical reviews to ensure project standards are being enforced and reflected in the codes and design documents and to ensure that code and design are highly efficient performance-wise. Triumph MVP also performs technical consultation to development team providing different approaches on implementing complex processes and response to technical inquiries.

ITAC, INC.

System Analyst: Hogan Payment Team

November 2007 – August 2008

Project: Standard Chartered Bank

Assigned as contract system analyst supporting Hong Kong project for Hogan Payments team. Worked on Business and Client Performance and Reporting (B&CPR) enhancement project that aims to change the frequency of extracting and sending Hogan data such as customer and account information, volumes deposits and revenue deposit to data warehouse from monthly to daily. Involved in analysis, design, coding, unit and system testing and deployment phased of the project.

SEVEN SEVEN GLOBAL SERVICES, INC.

Offshore Team Lead: Derivatives Team (Credit)

September 2005 – October 2007

Project: Bear Stearns

Manages a team of developers that performs system maintenance and production support of a mainframe application system.

Lead the Derivatives offshore team in Manila which is involved in coding, testing and turnover to production phase of the development life cycle. The team is responsible for applying the code changes to batch programs, online programs and stored procedure as requested by different application users to support changes in business needs. Offshore personnel are also performing unit and system testing to ensure that required changes are met.

Interfaces with the onshore counterpart (client) and application users to discuss requirements of the enhancements/changes to the applications. The agreed technical enhancements/changes are assigned to an offshore staff for code change and testing.

Conducts reviews of deliverables prepared by team prior to submission to user for UAT (user acceptance testing). Responsible for creating Technical Data Sheet and submitting the said documents for user approval.

Ensures that project deliverables such as source codes and other components on Changeman packages and different requests are complete and correct prior to submission for turnover to production.

Assigned as onshore personnel in Whippany, NJ (August til November, 2006 and December til March 2007) to provide production support to DerivClear application and provide solutions to prevent reoccurrence of production issues/abends. Also provide support and performs maintenance tasks for Bear Prime application.

Recently assigned to lead a group of seven junior programmers who performs CALYPSO conversion project. Tasks involved coordinating with the CALYPSO team in the US, status reporting and mentoring of junior programmers.

ACCENTURE

Team Lead – Batch Operation Support (BOS)

September 2001 – September 2005

Project: AMEX – Triumph Platform

Assigned as team lead of Batch Operation Support (BOS)

Provided first level production support to the entire Triumph Platform

oMonitored production batch schedule

oEscalated issues such as jobs abend, outages and delays to development team for resolution and other corrective and/or preventive actions.

oReported status of the batch schedule performance

oMonitored daily production batch run via JOBTRAC

oReported abends or long running jobs to corresponding application team for investigation and/or resolution

oChecked impacts of the abends and how this would affect/delay the overall batch run schedule and informed appropriate groups of the delays

oReviewed and provided approvals to adhoc jobs executing in production

oMonitored InfoMan problem ticket (IMR) and reassigned them appropriate responsible team for action and updates

oEnsured daily target time for some critical batch jobs is met. If not, find the root cause of delay and escalate to appropriate groups

Reviewed and provided approvals on schedule change requests for production

Reviewed and provided approvals on entities migrating to production via Changeman Packages

Assigned also as Triumph Production Readiness Test (PRT) Coordinator. PRT is conducted in a production-like test environment to ensure that the migrating entities would have no adverse effect on the entire batch and online core functionalities. The test is executed to catch possible production issues and do necessary correction prior to migration.

oCreated execution plan for PRT

oBuilt and maintained PRT region

oExecuted the test

oTracked and reported issues found in PRT

oReported PRT status

oProvided an implementation plan for major software releases. The implementation plan is a chronological list of tasks/activities to be done on the actual implementation day.

oDid driving the execution of tasks listed in the implementation plan during major software releases

oPerformed complex system test. This is a test execution involving more than 5 application teams and the change involves data model changes in DB2 tables

Built and maintained test regions for application team which requires coordination to development teams, DBA and other technology related teams to ensure that all needs for a certain region are taken into consideration. Maintaining test regions tasks include giving resolution to Development Services Requests (DSR – development equivalent to production problem ticket) and working on test related requests such as GDG bases allocation, metadata updates, common table updates and schedule changes.

Participated as training instructor for AMEX Orientation Course (AOC) and Triumph Orientation Course (TOC).

Taught and created TOC training materials for change management tool (ChangeMan) and database platform (DB2).

Equipped with Lotus Notes database development skills and assigned to maintain the team’s Lotus Notes-based repositories.

Updated forms for changes and customizing views in Lotus Notes databases to be extracted for reporting.

Did tools development with the use of REXX and CLIST for the team. The tools were developed to make the process faster and to avoid common errors brought by manual way.

SOFTWARE VENTURES INTERNATIONAL

Team Lead/Designer Programmer/Onsite Analyst Programmer

April 1997 – April 2001

Project: Safeway Data Warehousing Project (California USA)

Developed a script that will produce files that contains checker, tender and override data derived from Teradata tables using UNIX Korn shell and Teradata SQL. The center of the Data Warehouse is a set of Teradata relational databases running under NCR platform. The team uses Korn Shell and Teradata Utilities to accomplish the process.

Redesigned and developed the electronic point of sale (EPOS) application using UNIX Korn shell and Teradata utilities. EPOS is the one of the largest application that the business is currently using. Its main goal is to transfer data from the stores to the data warehouse tables.

Analyzed the current system and wrote design documents such as data flow diagram, field mapping of the current table schema to the new table design.

Acted as the middleman between the client and the offshore team.

Project: Sigma Aldrich

Role: Team Leader/Programmer

Started as a programmer in a team that converts assembly codes to COBOL2 for a chemical-manufacturing company based in St. Louis, Missouri. The project involved conversion of 51 assembler programs to COBOL2 implemented in VSE/ESA mainframe.

Did program analysis of the assembly code to extract its functionality, documentation of the program’s functionality (which serves as the program specification for COBOL2 coding), program coding of the functionality documentation to COBOL2, preparation of the test specification and program testing.

Assigned to convert two batch programs and an online program. The batch programs are report generation program for product cross reference inventory and a program that will create a copy of a catalog file with inserted or removed formatting text depending on the options set in the lead card. The online program converted is an inquiry engine for product and package inventory.

Did quality assurance on documents and source code submitted to client, planning and monitoring of program assignments and interfacing with the client to discuss issues regarding to the project development.

Role: Tools Developer

Assigned as a team member of the Tools Team, an internal application tools development team. The said team is a support team for various conversion projects within the company. It is responsible in creating applications that would help Y2K conversion projects extract information from source code.

Developed, enhanced and maintained graphical user interfaces for a tool called Source Code Parser and other in-house using Borland Delphi. Source code parser is a tool that would extract information such as line counts (total number of relevant lines, total number of comment and blank line and the numbers of lines with date variables), date variables being used and the number of times being used in the code, copybooks being inserted and programs being called from source codes.

Managed a source code information and general information database that serves as data repository for the results of parsers.

Managed database task includes creating, designing, maintaining and customizing database for Y2K conversion projects using Lotus notes script.

EDUCATION

Bachelor of Science in Computer Science

Pamantasan ng Lungsod ng Maynila (University of the City of Manila)

Graduated 1997

CERTIFICATION

ITIL v3

June 2012

TRAININGS

Basic Computer Systems

Local Area Networking Concepts

Structured COBOL Programming

MVS/JCL Course

CICS Command Level Programming

DB2

Introduction to Basic System Design

Supervisory Development seminar

CMM

Java in

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