Salesforce Administrator

N. Cherrice Browne

512-***-**** ********.******@***.***

PROFESSIONAL SUMMARY

●5 years of experience in Salesforce platform administration and implementation.

●Excellent leadership and interpersonal skills, team player with ability to work effectively with all levels of organization and individually as well.

●Strong knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.

●Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce Workflows and configuring Salesforce to meet business requirements.

●Coordinated and transferred knowledge to multi-disciplinary teams.

●Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.

SKILLS

CRM: Salesforce

Salesforce Technologies: Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Lightning

Tools: Workato, Dataloader, SKUID, Microsoft Office Suite, Google Suite, Smartsheets, Mailchimp

Data Modeling: MS Visio, Lucid Charts

PROFESSIONAL EXPERIENCE

Carson Leadership Training and Development Houston, TX

Salesforce Administrator Feb 2014–present

●Integrate ecommerce/website activity, marketing and sales data systems resulting 40% increase in sales conversion.

●Gather customer requirements from business user teams spread over Sales, Marketing and Customer service.

●Work with senior team members to analyze each product and its competitor, integrate new products, and optimize existing products.

●Built the organization’s role hierarchy by adding the roles as per the organization structure and implement Record-Level and Field-Level security and configure their sharing settings.

●Involved in creating gap analysis document, clearly identifying the data, business process and workflows of the organization with respect to Salesforce platform implementation.

●Create Workflow Rules, Approval Process, Tasks, Email Alerts, field updates and outbound messages to manage the workflow and approval.

●Responsible for ongoing Salesforce best practice training and materials to internal departments and New Employee Orientation.

●Perform data analysis, decreased duplicate records and migrate data from legacy systems resulting in more streamlined leads for sales and marketing team.

●Migrate users from Salesforce Classic to Lightning.

Carson Leadership Training and Development Houston, TX

Salesforce Business Analyst Aug 2013–Jan 2014

●Interacted with various business team members to gather and documented the requirements. Closely worked with Salesforce consultants to implement the requirements on Salesforce platform to match the functional needs of the organization.

●Performed the Risk Analysis and Cost Assessment for the Project implementation and completed final stages of the Salesforce implementation that reduced operating expenses for project by $15,000

●Coordinated with users to determine requirements and prepared design documents and performed detailed analysis of technical and business requirements

●Designed, implemented and deployed the Standard objects, Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.

●Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

●Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

●Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

EDUCATION & TRAINING

●Florida A&M University: Tallahassee, FL; BS in Mechanical Engineering

●Salesforce Certified Administrator (201) – Completed by September 2019

●DiSC Personality Training: Classic 2.0

●DiSC Management Training: Everything DiSC Management

●DiSC Team Training: TEAM Dimensions

●Six Pillars of Leadership Training

EMPLOYMENT HISTORY

The ROCK World Outreach International – Houston, TX (2003 – August 2013)

Product Design & Development Consultant

Goodman Manufacturing - Houston, TX (2004 – 2006)

Operations Manager/Consultant (20 direct reports)

Dell Computer Corporation - Austin, TX (2000 – 2003)

Marketing Communications Consultant

Desktop Operations Supervisor (25 direct reports)

New Product Project Engineering

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