Manager Project

PETER DEMUS

**** ******* ****** ******: 630-***-****

Wheaton, IL 60189 *****@*********.***

PROJECT MANAGER, PMO Analyst

SUMMARY

Experienced Project Manager, PMO Analyst with a demonstrated history of success in IT, eCommerce, Telecomm, Health, Retail, and Insurance industries. Skilled professional in Management, Process, Program, Development, and Communication. Bachelor of Science Engineering degree.

PROFESSIONAL EXPERIENCE

Independent Work, Wheaton, IL Jul 2016 to Present

•Private, contract work

•GOOGLE ADS - Call Only Ads, SEO, Keyword List dev, Affiliate interface, WordPress site development

•MOBILE APP development - collaboration with offshore developer

•WEBSITE design and development - on contract to produce website

McDonald’s Corporation, Oak Brook, IL 2013 to Jun 2016

Largest global food restaurant chain founded 1940; it operates 36,000 stores in 119 countries.

Contract IT Senior Process/Project Manager, US IT Restaurant Operations; eCommerce Integration

•Defined, implemented many changes to the US IT Change Management Process

•Chaired US IT Change Governance Board

•Managed all US IT Change Requests, from conception, through development and test, to deployment

•Managed POS, Cashless technologies (EMV Chip, Verifone, First Data) Defect Reviews

•Facilitated review of Global SCCM/SCOM operations process with MS Dedicated Support Engineers

•Provided management for Global Data Warehouse migration project, involving 6 geographic locations

•Created method to track eCommerce Integration Platform Projects and Releases

Walgreens, Lincolnshire, IL 2012

Largest US retail drug chain founded 1901; it operates 8,300 stores in all 50 states and in US territories.

Contract IT Project Manager, Call Center Technologies

Engaged to manage project teams and resources including up to five direct and 25 indirect on and off shore; directed multiple concurrent call center and Integrated Voice Response (IVR) application projects; led process, organizational innovation and technology change, involving functional upgrades to Avaya Automated Call Distribution (ACD) and Interactive Center technologies; and Genesys Call Center and IVR. Managed all phases of full project life cycle, using MS Project.

·Enabled internal IT resources to focus on project delivery and completion; planned, structured and organized diverse call center and IVR development projects, created plans and standards and turned them over to internal managers for execution. Planned/facilitated next generation of Walgreens enterprise IT database architecture.

·Delivered test bed for Prescription IT Group; delivered project on time and budget.

·Established project structure, charter, requirements and standards, enabling call center consolidation and shut down of redundant facility; turned over project to internal manager/team after initial “tee up.” Led feasibility study sessions concerning migration to Salesforce.com for case management usage and sunset older technology platforms.

·Led 8,000+ store IVR upgrade program, improving market competitiveness and customer satisfaction.

Embedded Control Systems, Naperville, IL 2007 to 2012

Early-stage technology firm

Project Manager, Process and Quality Assurance

Reported to COO of high-tech avionics start-up business; directed greenfield advisory and build out of total corporate engineering process, product quality and assurance of excellence for products/services. Managed Project planning, tracking, oversight, configuration and QA; directed development of Federal Aviation Administration (FAA) certification process management, including third-party outsource vendor.

·Collaborated with management to launch company; established business framework, defined product life cycle and managed business requirement capture and tracking.

·Launched initiative to achieve product compliance with FAA DO-160, DO-178, and DO-254 regulation for environmental, software, and hardware engineering.

·Collaborated with COO and VP/IT to create company operational frameworks, including corporate product development, manufacturing, marketing, support and quality.

AT&T Corporation, Hoffman Estates, IL 2005 to 2007

U.S. multinational telephone corporation; is the largest provider of mobile and fixed telephony services in U.S.

Contract IT Project Manager, Interactive Voice Recognition (IVR) Projects

Managed direct and matrix resources of up to 20; led six projects to completion to address product, software and integration enhancements and issues in customer billing and payment management.

·Improved consumer service by directing projects to optimize technologies supporting bill payment by phone.

·Led initiatives to create consistent billing processes among various Western and Southwest operating regions, to combine features, call flow and functionality of diverse Regional Bell Operating Companies (RBOC) under AT&T umbrella, in preparation to centralization of all customer billing and payment platforms.

·Ensured compliance with internal corporate process (Express), using Rational Unified Process (RUP) methods.

EDUCATION

BS, Electrical Engineering, Milwaukee School of Engineering, Milwaukee, WI

APPLICATION SKILLS

SDLC, QA, Data Warehouse/Business Intelligence, Billing, Manufacturing Inventory, Restaurant Technologies

POS, BackOffice, IVR, DTMF/Speech, Call Center, Embedded Systems, Data Center

Program Management, Process and Team Development, Management, and Optimization, Waterfall, Agile

Industries: Communications, Retail, Restaurant, Manufacturing, Avionics, Insurance

TECHNICAL SKILLS

PROJECT MANAGEMENT: SharePoint, Atlassian JIRA and Confluence, MS Project, Project Server, IBM Rational ClearQuest, IBM Rational Doors, ClearCase, Software Engineering Institute (SEI CMM)

LANGUAGES: C++, Visual C++, VB, Java, XML

TACTICAL: PowerPoint, Word, Excel, Visio, Access, Outlook

ADDITIONAL BACKGROUND: ORACLE, PL/SQL, Data Warehouse, ETL, Business Objects, AbInitio

TECHNICAL PLATFORMS, TRANSPORT: eCommerce, POS, Back Office System, SCCM / SCOM, SaaS, Cloud, GUI, VUI, ServiceNow, Web Design, Mobile Apps, SEO, EMV Chip Card, Verifone, First Data

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