Customer Care Service
Resume:
INTRODUCING CANDIDATE
Theresa Masina
PERSONAL DETAILS
Identity
Gender
Female
Nationality
South African
Marital Status
Divorced
Languages
Speak and write (English, Zulu, Xhosa and Setswana)
Residential Address
12757 Theko Cresecnt
Vosloorus
1475
Contact Details
Drivers licence :
Code 10 Own Transport
Cell: 072*******
Email: *************@*****.***
ACADEMIC QUALIFICATIONS
Name of Institution
Qualification
Year Obtained
Subjects
Dameline
Office Administration Certificate
2002
Customer care debtors & creditors, business environment, HR Fuctions handling petty cash,
Filling method,
Name of Institution
Qualification
Year Obtained
Subjects
Dameline
Fundamental in Microsoft Certificate
2003
Word, Excel,Outlook, PowerPoint
Name of Institution
Qualification
Year Obtained
Subjects
Quest
Data Capturing certicate
2003
Speed & Accurecy
High School
Qualification
Year Obtained
Subjects
Katlehong High
Grade 11
1992
Setswana, English, Afrikaans,
Geography, History,Home economics
EMPLOYMENT HISTORY
Type of Industry
Position Held
Duration
Reason for Leaving
Logistic Industry – Trans Namib
Customer care
1998 -2013
Resigned
Duties
Dealing with collection request, logging them on freight ware, Queries, Quotation,
Provide P.O.D make sure all payments are done before delivery can take place, verify document is captured, monitor cash payment and creating the manifest, queries with deliveries such as late deliveries, sending customers SAD 500 when requested,
Helping Debtors with by allocating of payment, sending invoices to client,
Capturing of payments, allocating of payment calling cash customer for payment, creating the receipt for them, sending containers to customers, doing quotation on containers
Type of Industry
Position Held
Duration
Reason for leaving
Logistic Industry – Triton Express
Customer Care
18 February 2013 to 25 August 2016
Resigned
Duties
Conducting daily customer service level survey’s by making daily telephone contact, questioning and recording responses
Ensuring that collection requests are logged correctly and the approvals, daily feedback to clients & sales on daily reports, investigating and resolving queries, preparing freight quotations by requesting and processing freight ware data, advising customers and communicating with branches regarding misroutes, checking scanning details, monitoring third party agent POD’s by printing outstanding POD’s report by day verifying status, marketing dispatch trip sheet, sending SAD 500 & GRV’ to customers when requested
SKILLS AND COMPETENCIES
Communication Skills
Good communicating skills, communicating with internal and external clients on daily bases has taught me both oral and written communication skills through dealing with other branches, organising documentation, liaison with clients to ensure their queries are dealt with integrity.
Interpersonal Skills
Working within the client services environment has helped me understand the diversity of cultures and develop the ability to work with people from different cultural backgrounds and be a team player in any organisation.
Self Development
Done Customer Care internal training to develop my skills
ACTIVITIES AND INTERESTS
Cooking, Reading. Music
REFERENCES
Mr Hendrik Stander
Transnamib Ltd
Human Resource / Johan De Wet
Cell: 083******* / 083*******
Moses Qwabe Assistant Manager
Triton Express
Tel 011-***-****
Contact this candidate