INTRODUCING CANDIDATE

Theresa Masina

PERSONAL DETAILS

Identity

710**********

Gender

Female

Nationality

South African

Marital Status

Divorced

Languages

Speak and write (English, Zulu, Xhosa and Setswana)

Residential Address

12757 Theko Cresecnt

Vosloorus

1475

Contact Details

Drivers licence :

Code 10 Own Transport

Cell: 072*******

Email: ac90xt@r.postjobfree.com

ACADEMIC QUALIFICATIONS

Name of Institution

Qualification

Year Obtained

Subjects

Dameline

Office Administration Certificate

2002

Customer care debtors & creditors, business environment, HR Fuctions handling petty cash,

Filling method,

Name of Institution

Qualification

Year Obtained

Subjects

Dameline

Fundamental in Microsoft Certificate

2003

Word, Excel,Outlook, PowerPoint

Name of Institution

Qualification

Year Obtained

Subjects

Quest

Data Capturing certicate

2003

Speed & Accurecy

High School

Qualification

Year Obtained

Subjects

Katlehong High

Grade 11

1992

Setswana, English, Afrikaans,

Geography, History,Home economics

EMPLOYMENT HISTORY

Type of Industry

Position Held

Duration

Reason for Leaving

Logistic Industry – Trans Namib

Customer care

1998 -2013

Resigned

Duties

Dealing with collection request, logging them on freight ware, Queries, Quotation,

Provide P.O.D make sure all payments are done before delivery can take place, verify document is captured, monitor cash payment and creating the manifest, queries with deliveries such as late deliveries, sending customers SAD 500 when requested,

Helping Debtors with by allocating of payment, sending invoices to client,

Capturing of payments, allocating of payment calling cash customer for payment, creating the receipt for them, sending containers to customers, doing quotation on containers

Type of Industry

Position Held

Duration

Reason for leaving

Logistic Industry – Triton Express

Customer Care

18 February 2013 to 25 August 2016

Resigned

Duties

Conducting daily customer service level survey’s by making daily telephone contact, questioning and recording responses

Ensuring that collection requests are logged correctly and the approvals, daily feedback to clients & sales on daily reports, investigating and resolving queries, preparing freight quotations by requesting and processing freight ware data, advising customers and communicating with branches regarding misroutes, checking scanning details, monitoring third party agent POD’s by printing outstanding POD’s report by day verifying status, marketing dispatch trip sheet, sending SAD 500 & GRV’ to customers when requested

SKILLS AND COMPETENCIES

Communication Skills

Good communicating skills, communicating with internal and external clients on daily bases has taught me both oral and written communication skills through dealing with other branches, organising documentation, liaison with clients to ensure their queries are dealt with integrity.

Interpersonal Skills

Working within the client services environment has helped me understand the diversity of cultures and develop the ability to work with people from different cultural backgrounds and be a team player in any organisation.

Self Development

Done Customer Care internal training to develop my skills

ACTIVITIES AND INTERESTS

Cooking, Reading. Music

REFERENCES

Mr Hendrik Stander

Transnamib Ltd

Human Resource / Johan De Wet

Cell: 083******* / 083*******

Moses Qwabe Assistant Manager

Triton Express

Tel 011-***-****

Contact this candidate