Customer Service, Desktop Support

CARRER OBJECTIVE:

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction, self-development and help me to achieve organizational as well as personal goals.

EDUCATION:

• Bachelor of Applied Information Systems Technology (BAIST-IS) Sept 2018 - Present Northern Alberta Institute of Technology (Edmonton, Alberta)

• Bachelor of Computer Applications Degree (BCA) 2014 - 2017 Lovely Professional University (Punjab, India)

TECHNICAL SKILLS:

• Programming Language: C, C++, JavaScript, jQuery, HTML, HTML5, XML, CSS, Java, C#, VB.Net, bootstrap

• Database Language: SQL, PL\SQL, T-SQL

• Operating system: Microsoft Windows, Linux, Mac OS

• Ticketing System: ServiceNow

SOFTWARE SKILLS AND EXPERIENCE:

• Visual Studio, Dreamweaver, Notepad ++, Turbo C++, Code blocks, NetBeans IDE

• PeopleSoft, SAP, Citrix receiver

• IBM DB2, SQL Server management Studio, XAMPP

• Nmap, Wireshark, Snort, WinPcap

• TeamViewer, VMware

• Microsoft Active Directory

• MS-Office 2003/2007/2010/2013/2016/365

• Windows Server 2012

• Microsoft Exchange/Outlook.

WORK EXPERIENCE:

• Computer Laboratory Supervisor at NAIT (Edmonton, Canada) September 2018 - Present

-Troubleshooting network, software, hardware problems and printing problems.

-Managing and maintaining printers and IT equipment.

-Desktop support (In-person) and managing tickets in ServiceNow.

-Instruct students and staff with printing and other technical issues

-Maintain good Lab environment and answer general queries. Simran Saini

• Sale Associate in SoftMoc (Edmonton, Canada) May 2019- Present

-Customer Service Representative

-Processes sales, exchanges and return transactions using POS System.

-Inventory management

-Provided information to customers to maximizes purchases.

• Sale Associate & Cashier in Vishal Mega Mart (Punjab, India) Jan 2017 – Feb 2018

-Stock receiving

-Administrative, Operational task and Cash management

-Customer service (face to face, and on the phone)

-Microsoft Office work

• Internship Trainee in IBM (Punjab, India) June 2016 – July 2016

-Developed website using Java and IBM DB2 for Distance learning students of LPU University, to access learning materials and course information online.

-Prepare technical reports for project

ACADEMIC PROJECT:

• Capstone Project:

SkyWay Pharmasave Website (Red Deer, 2019)

Developed website using ASP.Net with C# and SQL server for SkyWay Pharmacy (Red Deer) to allow customers to book services, Request prescription refill, request career applications.

• Minor Project:

NAIT Golf Club Baist (Edmonton, 2019)

Developed website using ASP.Net with C#, CSS and SQL for NAIT Golf Club to allow users to Book Tee Time, submit and review Membership Applications, Enter and view scores.

• Capstone Project:

E-Vegetable store (India, 2017)

Developed website using VB.Net and My SQL for LPU university to allow customers to buy and order vegetables online within the campus.

VOLUNTEER EXPERIENCE:

Computer Science Capstone Project Showcase (LPU, India ) 2017

-Organized and supervised the event.

-Arranged seating, tables, dice and projectors for judges.

-Established, maintained, and developed relation with participants and audience.

-Update and maintained results of the completion on database and website. References provided upon request.

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