Sales Manager
Resume:
MELISSA D LAGOO
Cumming, GA 30028
Mobile Phone 770-***-****
Email: ************@*****.***
http://www.linkedin.com/pub/melissa-lagoo/13/b76/84
Results and action oriented professional and leader, with over 20 years of experience in progressively challenging positions who is conscientious, dedicated, and develops strong internal and external business relationships while encouraging team efforts and exceeding sales goals.
Key Strengths Include: Organization and Multi-task with Proficiency Training & Development of High Performance Teams Project Management Creating/Executing Business Plans Passion for Excellence in Customer Service Developmental Coaching and Mentoring Interpersonal Savvy Compliance Excellence Superior Level Management/Leadership in both Sales and Operations Human Capital Management
PROFESSIONAL EXPERIENCE
HOMESTAR FINANCIAL CORP, GAINESVILLE, GA 2015-Present
Sr DE Underwriter / Remote
Day-to-day responsibilities at my remote location are, but not limited to the following:
Underwriting FHA, USDA, Jumbo, and other Specialized loan products
Meet and exceed all assigned goals, both production and quality levels
Keep abreast of the rapidly evolving guidelines
Maintain high quality levels consistently
Maintain production pipeline self sufficiently
Underwriting Lead, subject matter expert, for Non-QM product roll-out, training for entire company and support for sales staff – providing recorded webinars, in person training sessions and branch training
Organizational Lead for our SOS Committee (Sales & Operational Support) which drives company communication, guidelines clarification, policy updates and all other organizational change
Training New Hire Underwriters
Provide on-going support and guidance for existing Underwriting Team
Meet and exceed all assigned goals/tasks
Keep abreast of the rapidly evolving guidelines
Underwriting Lead, subject matter expert, training for entire company and support for sales staff – providing recorded webinars, in person training sessions and branch training
REGIONS MORTGAGE, GAINESVILLE, GA 2012-2015
Sr DE Underwriter
Day-to-day responsibilities at my remote location are, but not limited to:
Underwriting Conventional, FHA, RD/USDA, Jumbo and BOND loan files
Meet and exceed individual and team goals
Keep abreast of the rapidly evolving guidelines
Maintain high quality levels and remained in top 2 of company consistently
Maintain large production pipeline self-sufficiently
T-Mobile, USA Alpharetta, GA 2011-2012
Retail Store Manager
Day-to-day responsibilities at my retail location are, but not limited to:
Offering consultative sales and service on the sales floor
Recruit, develop, motivate and manage a high-performing team
Meet and exceed individual and team sales goals
Keep abreast of the rapidly evolving technology
Create an environment for discovery that sparks new ideas for growth & development
Execute the processes and procedures that ensure operational soundness and sales growth
Cultivate long-term customer relationships
Responsible for coaching, training and developing staff
BANK OF NORTH GEORGIA Woodstock, GA 2007 – 2011
(A Division of Synovus)
ASSISTANT VICE PRESIDENT/BRANCH MANAGER
Lead excellence in daily sales and operations of a $119M branch; developing and implementing an effective sales plan; management of daily sales activities and production; team member development and talent review planning; loan origination / underwriting; built successful relationships with clients, co-workers, business partners and senior management; recruit, hire, train, motivate, coach, and mentor a successful team.
Consumer and HELOC Lending-originating and underwriting
Instrumental in creating annual budget and responsible for expense control within assigned unit(s)
Received recognition for consistently achieving and exceeding sales expectations/goals
Leadership resulted in numerous and consistent team member promotions
Achieved $3M in new deposits through personal, pro-active business development efforts
Responsible for coaching, training and developing staff
SUNTRUST BANK Atlanta, GA 2006 – 2007
ASSISTANT VICE PRESIDENT/BRANCH MANAGER
Lead excellence in daily sales and operations of a new branch growing deposit base to $10M in 12 months; developing and implementing an effective sales plan; management of daily sales activities and production; business development and planning; loan origination, built successful relationships with clients, co-workers, business partners and senior management recruit, hire, train, motivate, coach, and mentor a successful team.
Consumer Loans and HELOC Lending
Created and implemented a sales action plan which increased productivity and cross-selling results
Responsible for coaching, training and developing staff
COUNTRYWIDE HOME LOANS North Port, FL 1999 – 2006
SALES MANAGER/UNDERWRITER
Recruited, hired, trained, coached, and developed a team of productive and accomplished Consultants
Increased market share within the community from 9% to 12% in first year of Leadership
Earned Conventional Loan Underwriting, Certified Builder Representative and Multi-Cultural Markets Designations as well as originating, processing and underwriting FHA/VA loan files, while achieving and retaining the Elite Circle of Excellence recognition (top 5% out of 15,000 employees) for personal production (from beginning to over $36M+ annually) and team production ($50M+ annually) year after year
CAREER DEVELOPMENT
Discipline without Punishment
Executive Maturity
Human Resources Management Fundamentals
Managing an Effective Team
Positive Attitude/Positive Results
Counselor Sales Person/Selling to Achieve Results
Shadow of the Leader/Leadership from the Inside Out
Civil Treatment for Management
Establishing Small Business Relationships
Proactive Relationship Building
Developmental Coaching & Counseling
Talent Review Planning & Execution
Excelling as a Supervisor
Foundations of Leadership I, II, III
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