Customer Service Data Analyst

Charles Okocha 519-***-****

*** *********** **., *********, ** N2E 4C9 *******@******.***

SUMMARY OF QUALIFICATIONS

Intermediate knowledge in MS Office; MS Excel; MS PowerPoint; MS Windows; MS Word; MS Office; MS Outlook

1 year experienced Data Analyst with professional focus in identifying issues and coming up with practical solutions using SQL.

3-4 years’ experience in Software/hardware installation, PC assembling, and troubleshooting.

Well organized individual; able to work well in a team or independently

Excellent analytical, documentation, and reporting skills, attentive to details

Creative, adaptable and a fast learner in a busy environment while maintaining a positive

Attitude

Languages include: English and Russian (spoken, written)

1-year Experience in Customer Service

EDUCATION

Bachelor Degree, Volgograd State Technical University Russia 2012 - 2016

Applied Informatics in Economics. Courses of Interest: Economic theory, Mathematical and simulation modeling, Data system engineering, Databases.

Diploma Certificate, Stencomm Computer Institute, Lagos Nigeria 2006

Computer Engineering

TECHNICAL SKILLS

Reporting and Analysis

Negotiation

Advanced Excel

Computer software/Hardware installation

Strategic Event Planning

Self-starter

Communication

Computer Assembling

Marketing

Computer Troubleshooting

Management

EMPLOYMENT HISTORY

Assembly Technician, Captec Americas Inc. (ON Canada) 2019

Assembling Tablets and installing hardware’s/software’s

Ran Bios update and imaging

PCB’s Cover installations, troubleshooting, and Analytical problem solving

IT Helpdesk Technician, Star Travel Agency, Volgograd Russia 2018

Contracted to assemble and install computers and all required software’s

Maintenance and fixing of computers and OS updates and software installation

Charles Okocha 519-***-****

102 Donnenwerth Dr., Kitchener, ON N2E 4C9 *******@******.***

Art Director, Pride Night Club, and Restaurant, Volgograd, Russia 2017 - 2018

Worked as the Art Director of the night club

Performed the duties of an SMM (Social media marketing)

Drafted Market Analysis for all events

Drafted monthly event plans, prepared monthly calendar and promoted all events

Strategic Marketing, NOI Hotel, Volgograd Russia 2016 - 2018

Contracted to organize 3 Open Air Marketing Events to promote the hotel; 2000 to 3500 people attended

In-charge of drafting Market Analysis for each event

Data Analyst, House of Friendship, Volgograd, Russia 2015 - 2017

Data governance project leader. Standarization and optimization of internal processes.

Automatization of internal processes using Excel.

identifying issues and coming up with practical solutions using SQL.

Strategic Marketing Events Planner, LUK Clothing Store, Volgograd, Russia 2015 - 2017

Worked on the consistent advertisement of the brand

Organized all Open Air Strategic Marketing Events to promote the brand

Provided attention to detail, while working efficiently and effectively

Customer Service, Zara, Volgograd, Russia 2014 - 2015

Sales Associate/Management

Cashier/Sales Associate

Store assistant manager

VOLUNTEER EXPERIENCE

Assistant Coordinator for the Nigerian Embassy in Russia during the FIFA 2018 world cup event.

Assistant and translator of the international student in Volgograd state technical university.

Professional Volunteer Experience

Young scholars program at Volgograd state technical university: This program offers scholarship support to undergraduate, graduate and professional school students from series of countries powered by the Russian government with a focus on interdisciplinary approaches to knowledge.

Promoting cultural diversity: Bringing people from different ethnic group together to learn each other's culture and ways of life as well as taking part in various activities and programs.

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